Front Desk / Receptionist at Workforce Group

Workforce Group - Our client, a reputable group of companies with interest in Hospitality & otherBusiness areas located in Nigeria, is recruiting suitable candidates with enterprenurial spirit, and a can-do-attitude to fill the position below:

Job Title: Front Desk / Receptionist

Location: Abuja (FCT)
Employment Type: Full-time

Job Overview

• The Receptionist will help create a pleasant and memorable stay for our guests by engaging the guest at every opportunity in an efficient and courteous manner.

Duties & Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and forward to the Food and Beverages supervisor personalized services for VIP customers event attendees, like wedding guests etc.
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments while liaising with the accounts department.

Key Performance Areas

• Management of all Reservations
• Database Management
• Complaints Resolution
• Records Keeping
• Financial Reporting
• Upselling & Cross selling of Services
• Compliance and Regulations

Requirements

• Candidates should possess a minimum of B.Sc Degree or HND in hospitality management or related field.
• 5 years professional experience in a hotel /hospitality industry and preferably 30 years and above.

Skills & Competencies:

• Hand-on experience as a Hotel Front Desk Officer
• Experience with hotel reservations software, like Hotel Nan or Room master is an added advantage.
• Understanding of how travel-planning websites operate, like Booking and Expedia etc.
• Customer service attitude.
• Excellent communication and organizational skills.
• Very high level of patience and tolerance
• Excellent written and spoken English.

Success Criteria:

• Quality & timely delivery on task
• Demonstration of organizational competencies and values
• Alignment with Brand Objectives
• Adaptation to Trends: ability to stay current with industry trends and incorporate relevant innovations into the creative process.
• Presents/implements reasonable ideas to improve efficiency and support the business strategy.
• Overall commitment to supporting the company’s vision

Working hours:

• On shift basis, with options for off days. However, this will be communicated to the successful candidate before resumption.

Application Closing Date
14th February, 2024.

How to Apply
Interested and qualified candidates should submit their CV to: [email protected] using the Job Title and Location as the subject of the mail.