Operations Agent at People Capacity Management

People Capacity Management - Our client is recruiting suitably qualified candidates to fill the position below:

Job Title: Operations agent

Location: Lagos
Employment Type: Full-time

Responsibilities

• Handle customer inquiries related to operational processes.
• Ensure a positive customer experience by resolving issues and providing necessary information
• Identify areas for improvement and implement changes to enhance efficiency.
• Address operational challenges promptly and implement effective solutions.
• Work closely with teams to troubleshoot issues and streamline processes.
• Provide customer service Interact with customers by delivering professional services Collect data from customers for survey information
• Maintain accurate and up-to-date documentation of operational procedures and workflows.

Specialisation

• A minimum of First Degree
• At least 1-3 years of experience in operational roles, preferably in Fintech.
• Medium-level understanding of cryptocurrency.
• Highly skilled in utilizing various technology and tech tools.
• Demonstrated expertise in operations management, including team scheduling and 24-hour team oversight.
• Proven ability to scale and manage manual processes effectively, ensuring operational efficiency.
• Proficiency in Notion, and Google suite tools.
• Experience with AI and AI tools
• Note: Fintech Experience is compulsory.

Application Closing Date
29th February, 2024.