Customer Relationship / Project Manager at IO Furniture Limited

IO Furniture Limited is a full-service interior design and manufacturing company characterized by our uncompromising quality and innovative design solutions. With innovation, functionality, and style at the heart and soul of our company, we deliver perfection consistently. From our signature classics to our custom project designs we have managed to build a stellar reputation for excellence, quality, reliability and integrity.

We pride ourselves in our ability to interpret the essence of our clients through manufacturing and design. By working closely with each client we are able to create spaces that embody their being, because regardless of whether they are individuals, brands or establishments to us each project is personal.

We are recruiting to fill the position below:

Job Title: Customer Relationship / Project Manager

Location: Ilupeju, Lagos
Employment Type: Full-time
Reports To: Managing Director

Key Summary of the Job

• Coordinate and handle all aspects of project execution.
• Manage and oversee communication with clients, pre and post project execution.
• Oversee all aspects of furniture delivery and installation from start to finish.
• Coordinate the activities of the Installation team on site.
• Liaise with all internal teams and ensure that all technical requirements are incorporated in the project design and installation documentations.

Core Working Relationships:

• Technical Team
• Production Team
• Installation Team
• Logistics/Procurement Team
• Interior Design Team
• Customer Service Team

Task Complexities:

• Prepare detailed program of works for all projects and ensure timelines are strictly adhered to.
• Oversee all aspects of project implementation and client communication.
• Carry out site inspection to determine site readiness.
• Attend site meetings and act as point of contact for clients for all project communication during execution process.
• Work with Interior Designers and Technical department to meet Clients’ requirements
• Schedule pre-installation meetings and post-installation walkthrough with the installers, Interior Designers and Technical team.
• Plan and supervise product delivery and installation, including performance of work,
• Provide timely and formal written communication throughout projects execution period and disseminate all critical information to all project stakeholders
• Conduct quality inspection of work done on site by the installation team, identify and resolve snags within the specified timelines as per policy.
• Maintain detailed project documentation of key project decisions as per clients /project requests and revisions.
• Provide weekly project status update during operational meetings.

Education & Experience

• First Degree in Science or Social Sciences
• Experience with ERP systems
• Minimum of 5 years’ previous experience as a customer relationship/ project manager (previous work experience within the furniture manufacturing industry is an added advantage).

Required Skills:

• Excellent customer relationship and project management skills
• Ability to analyze, plan, schedule and implement project installation
• Analytical and quantitative decision-making skill
• Oral and written communication skills
• Problem-solving & creativity
• Integrity/Discipline
• Excellent interpersonal skills
• Strong negotiation skills.

Application Closing Date
28th February, 2024.