Assistant Food and Beverage Manager at Premium Swiss Hotels and Resorts

Premium Swiss Hotels and Resorts - Established in 2015, boasts a specialized team in the hospitality industry, with experience spanning across 25 years. Our head office is located in Zurich - Switzerland, and our regional offices are; Cairo, Egypt - Middle East & North Africa, Lagos, Nigeria - West Africa & Nairobi, Kenya - East Africa.

We are recruiting to fill the position below:

Job Title: Assistant Food and Beverage Manager

Location: Amuwo Odofin, Lagos
Employment Type: Full-time
Position Type Management
Reporting To: Food and Beverage Manager
Job Category: Food and Beverage, and Culinary

Job Summary

• Position responsible for assigned food and beverage/culinary operations.
• Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

Core Work Activities
Assisting in Food and Beverage Operations:

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee's concerns.
• Uses coaching skills throughout the property.
• Demonstrates self-confidence, energy and enthusiasm.
• Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service:

• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Follows up to ensure complaints have been addressed to the guest's satisfaction.
• Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities as Assigned:

• Complies with all corporate accounting procedures.
• Assists GM as needed with annual Quality audit.

Candidates Profile
Education and Experience:

• High School Diploma or GED; 3 years working experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

Application Closing Date
25th February, 2024.