Guest Service Agent at the Bible Society of Nigeria

The Bible Society of Nigeria (BSN) believes the Bible is for all Nigerians. Traditionally, the work of the BSN is to make the Bible available and affordable. The Society has come to see that provision of the printed text, however well-presented, is only a part of the task. To achieve the most effective and meaningful distribution, the BSN also recognizes the need to develop programmes, using all forms of media to stimulate and facilitate encounter with the biblical text in Churches and public places. We actualize our mission through five major functions, namely: Translation, Publishing, Distribution, Programmes and Fundraising.

We are recruiting to fill the position below:

Job Title: Guest Service Agent

Location: Mainland, Lagos
Employment Type: Full-time

Key Responsibilities
The successful candidate will among others do the following:

• The position manages guests’ reservations and attends to their enquiries and complaints promptly.
• S/he is responsible for the checking in and out of guests.
• S/he ensures guests’ privacy, and ensures guest complaints are promptly and adequately addressed.
• S/he ensures that the daily sales report is transmitted to the management.
• S/he ensures comprehensive preparation of hand over notes as shift report to another colleague to follow-up.
• Ensure the hygienic condition of the guests’ rooms and promptly report of out of order rooms for quick action.
• Promptly address and report any noticed breach of the guest house values, standards and policies by any guest.

Personnel Specification

• The applicant must possess a National Diploma in Social Sciences or Hotel and catering Management with a minimum of 2 years cognate experience from reputable hotels or guest houses.
• Must possess good interpersonal, communication and relational skills.
• Must possess ability to handle and solve customer’s problem promptly.
• Must be computer literate, a team player; flexible, not easily provoked, highly sensitive and security conscious, customer-centric and always hungry for and able to deliver timely results.

Application Closing Date
1st March, 2024.

How to Apply
Interested and qualified candidates should submit their applications and photocopies of their Credentials to the "General Secretary / CEO" via: [email protected] using the Job Title as the subject of the email.

Note: Only shortlisted candidates will be invited for an interview.