Parts Counter Analyst at Mantrac Nigeria - 2 Openings

Mantrac is the sole distributor for Caterpillar products in Nigeria, distributing and supporting machinery, power systems and material-handling equipment. The company provides customers with comprehensive solutions, backed by technical know-how, experience and in-depth knowledge of their local markets.

We are recruiting to fill the position below:

Job Title: Parts Counter Analyst

Locations: Abuja & Warri, Delta

Job Outline

• To maintain an up-to-date and efficient Parts Service system that will satisfy new and old customers.
• To ensure maximum sales of parts are made with little or no lost sales by providing possible alternatives.

Responsibilities

• Selling of parts by phone or face to face at the Parts Counter
• Accurately and promptly reference all parts enquiries
• Efficiently process all orders
• Receive, process, interpret and adequately vet all customers' LPOs and other related enquiries for desirable selling actions
• Agree customer payment terms with reference to the line manager
• Agree and administer customer payment documents, liaises with NGCC for payment approval
• Order and process back-order items, stock transfers and documents in liaison with Parts
• Operations and the Logistics department
• Offer technical advice and alternative solutions to satisfy customer requirements
• Respond to any customer complaints in an efficient and timely manner
• Ensure that the Counter area is always clean and tidy.

Person Specification

• HND or B.Sc in Engineering Field or any related discipline with a minimum of 2 years relevant experience.

Application Closing Date
15th March, 2024.