Information Technology (IT) Officer at Save the Children

Save the Children is the leading independent organization for children in need, with programs in over 120 countries. We save children’s lives. We fight for their rights. We help them fulfil their potential. Save the Children is working in Nigeria because one in five children in Nigeria dies before their fifth birthday. About 40% of children miss out on school and have to work to survive while nearly 2 million children have lost one or both parents to an AIDS-related disease.

We are recruiting to fill the position below:

Job Title: Information Technology (IT) Officer

Ref: 6285
Location: Lagos
Grade: 4
Employment Type: Contract

Role Purpose

• To provide IT technical services to Lagos, Oyo, and other field offices in the southwest region by troubleshooting IT issues, and ensuring timely maintenance of all communication/IT equipment. S/he will provide all needed IT services to, and also act as a part of the SCI Nigeria IT team during an operation request.

Key Areas of Accountability

• The Information Technology Officer shall be accountable on the following key areas in Lagos, Oyo, and other field offices in the southwest region of Save the Children International program in Nigeria:

Network Management

• Support Lagos, Oyo, and other field offices in the southwest on network troubleshooting ensuring an effective network connection. and maintain the entire local area network installed at the supported office locations.
• Troubleshooting and maintaining the network devices e.g., printers, scanners, etc.
• Maintain a record of the local network, VPN connection and the widearea network installed and terminated in his/her supported location.
• In consultation with the Area Operations Manager and other team-leads, ensure that visitors (including staff from other locations, ERPs and consultants have the necessary IT assistance to enable them carry out their official assignments during their visits.

Hardware Support:

• Configure and install systems and set up new users.
• Carry out routine preventive maintenance/checks and troubleshoot problems with his/her assigned field offices. Ensure all IT hardware equipment and computer accessories/peripherals are maintained effectively.
• Ensure all IT problems within the office are identified and solutions found and implemented.
• Perform IT hardware inventory updates as necessary.
• Set up projectors, printers, photocopiers, fax machines, digital cameras, etc. for everyday office use and as necessary for meetings, etc.

Telecommunications Management:

• Ensure the field/sub-field bases supported by him/her havea well installed and functioning voice network (IP PBX). All devices are functioning, and the service is cost effective.
• Troubleshooting technical problems with mobile subscriptions and IP Phone.
• Ensure radio andsatellite equipment is operational. Ensuresatellite phones areworking and SIM cards are always activated.

Asset Management:

• Ensure good assetmanagement at theoffice(s) he/she is supporting throughmaintenance of an accurate and up to date asset register and inventory tracking system, in close collaboration with the Logistics and Administrative Officers
• Responsible to makesure that all assets (IT and officeequipment) is correctly used
• Oversee the issuance and return of assets to/from staff and record all asset movements and disposals of IT equipment.
• Collaborate with the assets focal person in the Lagos, Oyo and southwest region field offices, for effective handling and record keeping of SCI IT assets. 

Incident Management:

• Providing first level IT helpdesk support in assigned field offices.
• Communicating any service disruptions to users, opportunities and other relevant policies
• Carry out any other tasks required by the line manager.

Security and Backup:

• Keep the network and all computer systems safe, secure,and virus-free.
• Report any alleged or suspected misuseof IT systems/equipment, lapsesof security and major violations of organizational standards to the in-country IT representative.
• Ensure proper backupof all staffinformation, files and folders.

ICT4D

• Support program staff to come up with innovative ways to implement efficiently, smarter, better.
• Come up with innovative ways to make support services more efficient.
• Collaborate with other country IT staff to bring about innovations and solutions for the country office.

Data protection:

• Serve as the first point of call for all data protection issues in the Lagos, Oyo and southwest region.
• Conduct data protection trainings for all staff and stakeholders as the need arises.
• Report all data protection concerns/suspected breaches to the IT manager as they arise.
• Train staff on the use of Datix for reporting data protection compliance breaches.

Safeguarding:

• The holder of this position will often have contact with children in the course of the work, so they will be required to commit to SCI child safeguarding policies.
• S/he will be expected to conduct regular awareness programs and training sessions for ICT users, parents, teachers, and other stakeholders on online safety practices and potential risks.
• Implement Monitoring and Reporting Mechanisms: Integrate monitoring tools to track online activities, identify potential risks, and establish reporting mechanisms for any inappropriate content or behavior.

Other Support Responsibilities:

• Provide a regular activity/progress report to IT/Information Manager on all aspects of IT operations, highlighting any issues encountered and special initiatives taken etc.
• Participate in and as part of the program network IT representative manageby the IT/Information Manager
• Comply with all relevant Savethe Children policies and procedures, including safeguarding children, code of conduct, etc.
• Other – Data Analysis experience using Microsoft PowerBI, Microsoft Power Apps, 

Skills & Experience
Essential:

• At least 3 years of working experience in a similar position.
• Basic knowledge of Microsoft Power Apps 
• Proven knowledge of PABX, hardware maintenance and ability to solve simple hardware problems; this includes set-up and management of network devices e.g., printers, scanners, etc.
• Solid experience in maintaining, troubleshooting and administering a Microsoft Windows-based (local area) network
• Solid background in maintaining, troubleshooting and administering a Microsoft Windowsserver 2008.

Application Closing Date
12th March, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online