Systems Infrastructure Analyst at the OPEC Fund for International Development

The OPEC Fund for International Development is a multilateral development finance institution established in 1976. Our 12 Member Countries are:  Algeria, Ecuador, Gabon, Indonesia, the Islamic Republic of Iran, Iraq, Kuwait, Libya, Nigeria, Saudi Arabia, the United Arab Emirates, and the Bolivarian Republic of Venezuela.

We are recruiting to fill the position below:

Job Title: Systems Infrastructure Analyst

Location: Austria
Department/Unit: Corporate Services Department / Information Technology Unit
Required Languages: English and German
Contract Type: Fixed Term Contract
Job Category:  Para Professional

Job Profile

• The Systems Infrastructure Analyst provides technical expertise in installation, maintenance and monitoring of specific IT systems to ensure their optimal and effective utilization.
• The incumbent must have thorough knowledge of different computer software and hardware platforms. S/he is the primary point of contact for IT support within the organization.

Duties and Responsibilities
User support:

• Performs regular IT tasks in all areas such as systems administration, monitoring, patching, scripting and database administration.
• Provides service desk support for incoming queries and issues related to computer systems, software and other hardware.
• Maintains and secures appliances, desktops and servers implementations. 
• Guarantees the availability of printer systems.
• Resolves hardware incidents and initiates warranty repairs.
• Responsible for user account management, including on-boarding and off-boarding of users, access rights and group membership administration and user mailbox administration.

Infrastructure maintenance:

• Supports the Senior Infrastructure Officer in the implementation of IT infrastructure projects.
• Monitors systems, infrastructure, network, and ensures improvements of performance, availability and usability.
• Implements security measures and ensures data integrity.
• Implements cyber security solutions governed by the CISO.
• Monitors and reports on SLAs defined with external partners and consultants.
• Deals with all departments/units on the subject of IT services.

Knowledge Management and Innovations:

• Maintains and updates knowledge base articles.
• Recommends alternative technologies or improvements to enhance information systems to support organizational goals.
• Develops training materials and user documentation.
• Keeps abreast of latest technology trends and developments.
• Reviews technical architectures and proposes improvements to satisfy forecasted requirements.
• Carries out other related tasks assigned by the Head of Infrastructure and IT Director.

Qualifications and Experience

• Bachelor's Degree in Computer Science or a related field.
• A minimum of 5 years relevant professional experience. 
• Additional IT certifications and other relevant certifications are an addedd advantage. 
• Very good knowledge in Microsoft On-premise Operating Systems is desirable. 
• Very good knowledge of Microsoft Desktop and Microsoft Office products is desirable. 
• Experience with Cisco equipment and solutions is desirable. 
• Experience in security solutions is desirable. 
• Knowledge of maintaining a VMware environment is desirable. 
• Experience in Cloud technologies is desirable. 
• PowerShell Scripting is desirable. 
• Familiarity with SAP, OPEN Text is highly desirable.
• Proficiency in Microsoft Office suite, including Word, Excel and PowerPoint. 
• Fluent in English and German. Good working knowledge of Arabic, French or Spanish is an added advantage.

Competencies:

• Subject Matter Knowledge - The in-depth understanding and expertise in specific fields relevant to the OPEC Fund's operations and the individual's role.
• Collaboration and Teamwork - The ability to effectively work with colleagues, stakeholders and partners to achieve shared goals.
• Communication - The ability to relay ideas, information and messages effectively and succinctly to a variety of audiences.
• Customer Centricity  - The ability to focus on comprehending and addressing customer needs; consistently deliver exceptional service and foster strong, lasting customer relationships. 
• Effective Planning and Follow Up - The ability to set clear goals and priorities; skillfully organize tasks for efficiency; consistently follow through on commitments and plans. 
• Problem Solving Ability - The ability to identify issues adeptly, delve into root causes, and devise pragmatic solutions; demonstrate ingenuity and resourcefulness in overcoming challenges. 
• Sense of Responsibility - The ability to demonstrate ownership and accountability in tasks and outcomes; uphold reliability and commitment to fulfilling responsibilities. 

Application Closing Date
25th March, 2024.