Insurance / Claims Officer at White Soul Group

White Soul Motors Limited is a subsidiary of White Soul Investment Ltd, a company incorporated under the Company and Allied Matters Act, 1997. We are a leading player in automobile sales industry, providing accessible and affordable vehicles and maintenance services tailored to meet specific requirements. White Soul Motors Ltd is enriched with track record of 19 years operational license. Our core business area is centered on Importation, Distribution and Sales and Marketing Automobiles in Nigeria.

We are recruiting to fill the position below:

Job Title: Insurance / Claims Officer

Location: Lagos
Employment Type: Full-time

Description 

• The Insurance Claims Personnel is responsible for efficiently managing insurance claims processes, and maintaining strong communication channels with all stakeholders. This role plays a critical part in minimizing losses and maximizing the efficiency of insurance claim operations.

Responsibilities

• Claims Tracking and Management:

  • Track insurance claims from initiation to resolution, ensuring accurate documentation and adherence to company policies and procedures.
  • Review and assess insurance claims to determine validity and coverage eligibility.
  • Coordinate with internal teams, external adjusters, and third-party service providers to facilitate the claims process effectively.

• Communication and Collaboration:

  • Act as the primary point of contact for brokers, providing timely updates and responses to inquiries regarding insurance claims.
  • Collaborate closely with brokers, underwriters, and other stakeholders to address any issues or concerns related to claims processing.
  • Maintain clear and effective communication channels to ensure all parties are informed throughout the claims process.

• Documentation and Record-Keeping:

  • Maintain accurate records of insurance claims, including relevant documentation, correspondence, and payment records.
  • Ensure all documentation complies with regulatory requirements and internal policies.
  • Prepare reports and analysis as required to evaluate claim trends, identify areas for improvement, and support decision-making processes.

• Customer Service and Resolution:

  • Provide exceptional customer service to brokers and policyholders, addressing inquiries and concerns in a professional and timely manner.
  • Resolve disputes and negotiate settlements in accordance with established guidelines and procedures.
  • Strive to exceed customer expectations while maintaining a focus on company objectives and profitability.

• Continuous Improvement:

  • Identify opportunities to streamline claims processes, enhance efficiency, and reduce costs.
  • Stay informed about industry trends, regulatory changes, and best practices related to insurance claims management.
  • Proactively contribute to the development and implementation of initiatives aimed at improving overall claims handling performance.

Qualifications

• Bachelor's Degree in Business Administration, Insurance, Finance, or related field (preferred).
• Previous experience in insurance claims management or related roles.
• Strong knowledge of insurance policies, coverage types, and claims processing procedures.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
• Detail-oriented with strong analytical and problem-solving abilities.
• Proficiency in relevant software applications, including claim management systems and Microsoft Office suite.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities effectively.

Salary
N100,000 - N150,000 monthly.

Application Closing Date
8th March, 2024.