Front Desk Officer - Med Spa at UnoCasa Nigeria

UnoCasa is a full service Human Resources Consultancy business with focus on Talent Acquisition, Learning & Development and Consultancy services. Our raison d’etre is the notion that your people are your advantage and proffer people-centric solutions to ensure your team accomplish your business goals.

We are not your run of the mill HR Company, we believe in team diversity and teamwork; we believe that the workplace should have an ambience that inspires productivity of the team; and the application of technologies to enhance efficiency. We know that every business is unique and tailor HR solutions to your organisation’s needs. Our clients are in various sectors not limited to engineering, education, health oil & gas, government, media, finance, retail, lifestyle, consultancy firms and services

We are recruiting to fill the position below:

Job Title: Front Desk Officer - Med Spa

Location: Ikoyi, Lagos
Employment Type: Full-time

Job Description

• We are currently seeking a friendly, organized, and customer-oriented Front Desk Officer to join our team at our Med Spa.
• As the first point of contact for our clients, you will play a crucial role in providing exceptional customer service and ensuring smooth operations at the front desk.
• Your primary responsibility will be to greet clients, schedule appointments, and assist with administrative tasks to support the efficient functioning of the spa.

Responsibilities

• Welcome and greet clients in a warm and professional manner as they arrive at the spa.
• Answer phone calls, emails, and inquiries promptly and courteously, providing information about services, pricing, and availability.
• Schedule client appointments accurately using our booking system, ensuring proper documentation of all appointments and cancellations.
• Coordinate with spa staff to manage appointment schedules, ensuring optimal utilization of resources and timely service delivery.
• Process client payments, issue receipts, and maintain accurate records of transactions.
• Maintain cleanliness and organization at the front desk area, including the reception area, waiting area, and retail displays.
• Monitor inventory levels of spa products and supplies, and place orders as needed.
• Assist with administrative tasks such as filing, data entry, and updating client records.
• Address client concerns or complaints promptly and escalate issues to management when necessary.
• Collaborate with spa management and staff to uphold high standards of customer service and professionalism.
• Adhere to spa policies and procedures, including confidentiality guidelines and safety protocols.
• Stay informed about spa services, promotions, and special events to effectively communicate with clients.

Requirements

• High School Diploma or equivalent qualification.
• Proven experience in a customer service or front desk role, preferably in a spa or hospitality environment.
• Excellent communication and interpersonal skills, with a friendly and welcoming demeanor.
• Strong organizational and multitasking abilities, with attention to detail.
• Proficiency in using computerized booking systems and basic office software (e.g., Microsoft Office).
• Ability to work effectively in a fast-paced environment and remain calm under pressure.
• Flexibility to work evenings, weekends, and holidays as needed.
• Knowledge of spa services and products is a plus.

Salary
N120,000 - N150,000 / month.

Application Closing Date
5th March, 2024.