Customer Care Manager at Asa Advance Tech Limited

At ASA SECURITY, we are a Nigerian company registered for the provision of internationally recognized advanced security technology services. We have been delivering special protection and consulting expertise in the security industry for over thirty (30) years. We are proud of our position as one of the leading provider of security knowledge and capabilities for the industrial, private and government sectors in the security industry and we understand that our success is due to the quality of our staff.

We are recruiting to fill the position below:

Job Title: Customer Care Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• The Customer care Manager will oversee all operational security matters and will ensure companywide excellence in security execution and strategy.
• The manger will also serve as company's liaison to external security stakeholders, including both local and national offices.
• Security is at our organization's core therefore this is a mission-critical role.
• The Operations Manager is assigned to Corporate Headquarters is the most comprehensive field director security position within the Corporate Security Department.
• The position is responsible for the largest span of control for corporate critical assets and personnel.
• The customer care Manager is responsible for developing, implementing and managing a security program aimed at mitigating physical risk and safeguarding people, property and assets, all in line with Cablevision's policies.
• The manager has responsibility for the effective management of all aspects of physical security of the buildings and grounds owned, occupied, managed or leased by the organization enterprise-wide within the largest geographical area.
• This position will also be responsible for the creation and implementation of physical security programs that minimize the vulnerability of the organization's employees and assets from harm, loss, and/or compromise resulting from dishonest, criminal, and/or inappropriate acts.
• This position requires effective leadership, organizational and communication skills and will collaborate with and execute all other tasks assigned by the Senior Director of Corporate Security Operations or any other personnel duly assigned by the organization.

Skills and Experience

• Bachelor's degree in Security Administration or other related disciplines or Criminal Justice with 5 years law enforcement and/or corporate security experience (or) 10+ year's law enforcement and/or corporate security experience.
• 10+ years guard force management.
• Ability to conduct risk/threat assessments and develop measures to mitigate identified risks.
• Demonstrated entry-level or mid-Level executive management leadership experience.
• Experience managing a medium to large work force.
• Ability to work effectively in a collaborative team work environment.
• Ability to recognize issues and develop resolutions.
• Ability to coordinate proactive and effective responses in a high stressed environment.
• Project management skills.
• Conflict resolution skills.
• Ability to create effective response protocol to specific incidents.
• Ability to create training and table top exercises to ensure disaster management effectiveness.
• General knowledge of access control systems.
• General knowledge of security network video recorder applications.
• Candidate from telecommunication his preferable
• Ability to understand the laws pertaining to physical security officers and the associated required training.
• Knowledge of principles of intelligence and investigations.
• Knowledge of budget process and business planning
• Capable of working in a fast-paced environment.
• Military background will be an added advantage.

Application Closing Date
7th March, 2024.

How to Apply
Interested and qualified candidates should send their CV to: hr.asa2023a@gmail.com using the Job Title as the subject of the mail.