Client Service Lead at DMTC Africa Limited

DMTC Agency is a leading integrated digital marketing agency with a robust footprint in Nigeria, Ghana and an expansive clientele across Africa and the globe. We excel in providing customized digital marketing training and consultancy, enabling businesses to excel in the digital arena.

We are recruiting to fill the position below:

Job Title: Client Service Lead

Location: Ikeja, Lagos
Employment Type: Full-time

The Opportunity

• DMTCAgency is seeking a Client Service Lead, a pivotal role within our agency leadership team, dedicated to driving client success and elevating our client services department to new heights.
• This role is ideal for those eager to contribute to our vision and growth, ensuring the delivery of exceptional digital marketing solutions.

Key Responsibilities
Client Services Leadership:

• Act as the primary liaison for client communications, ensuring their strategic and service needs are met with unparalleled excellence.
• Build and maintain client confidence by effectively managing accounts, projects, and campaigns, with a keen insight into their business objectives and digital strategies.

Knowledge and Experience in Digital Marketing:

• Must possess profound knowledge of digital marketing, with prior experience in a digital agency setting, ensuring the ability to understand and meet the digital needs of our clients.

Operational and Strategic Oversight:

• Ensure the client-facing delivery is operationally excellent and aligned with our business goals.
• Facilitate seamless communication between clients and internal teams, aligning on campaign objectives and deliverables.

Business Management and Development:

• Engage in the broader management of DMTCAgency, influencing decisions affecting agency operations and growth.
• Lead business development initiatives, driving profitability through strategic client relationships and new business opportunities.

Team Management and Development:

• Foster a culture of growth, positivity, and high performance within the account handling team.
• Oversee professional development and manage workloads, ensuring the team is primed to meet client demands.

Financial and Resource Planning:

• Manage financial targets and resources, ensuring the agency’s profitability and efficient utilization of freelancers and third-party vendors.

Agency Representation and Leadership:

• Embody DMTCAgency's values in all client interactions and industry engagements, ensuring a consistent service experience across our global presence.

Diversity Hiring Clause:

• DMTCAgency is committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds, beliefs, and identities, reflecting our belief in the power of diversity to drive innovation and success.

Requirements

• Interested candidates should possess an HND, Bachelor's Degree, Master's Degree, NCE or OND qualification in a relevant field with 3 - 5 years work experience.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV / Portfolio to: [email protected] using the Job Title as the subject of the mail.