e-Pharmacist (Customer Service Officer / Balanced Counseling) at Health Plus Limited

HealthPlus Limited is Nigeria’s first Integrative Pharmacy. We are the fastest growing pharmacy chain in West Africa, committed to our mission of helping people achieve Optimum Health and Vitality. From inception, HealthPlus has distinguished itself as the Pharmacy of Choice through the provision of high quality healthcare products such as medicines, nutritional supplements, natural remedies, home medical equipment, mobility aids and pharmacy services, by certified and well-informed healthcare professionals, in a friendly and hygienic environment.

We are recruiting to fill the position below:

Job Title: e-Pharmacist (Customer Service Officer / Balanced Counseling)

Location: Lagos
Employment Type: Full-time

Responsibilities

• Provide comprehensive medication counseling and guidance to customers via our online platform, ensuring they understand proper medication usage, potential side effects, and precautions.
• Assess customer needs and recommend appropriate over-the-counter medications, supplements, or health products.
• Collaborate with healthcare professionals to ensure optimal patient care and medication management.
• Maintain accurate and up-to-date records of customer interactions, prescriptions, and medication histories.
• Identify potential drug interactions or contraindications and communicate effectively with customers and healthcare providers.
• Assist customers in finding affordable medication options and exploring insurance coverage options.
• Promote health and wellness initiatives through educational materials, blog posts, or webinars.
• Actively participate in sales initiatives by recommending products or services aligned with customer needs.
• Provide excellent customer service and resolve any inquiries or concerns promptly and professionally.

Qualifications

• Bachelor of Science in Pharmacy or PharmD degree from an accredited institution.
• Active pharmacist license in good standing.
• Previous experience in a pharmacy setting, preferably in a clinical or retail environment.
• Strong knowledge of pharmaceuticals, drug classifications, and pharmacology.
• Excellent communication skills, both written and verbal.
• Ability to work independently and collaborate effectively within a team.
• Proficiency in using online platforms and technology for remote consultations.
• Commitment to maintaining patient confidentiality and adhering to ethical standards.
• Empathetic and compassionate approach to patient care

Application Closing Date
Not Specified.