Admin Officer at R & R Recruiting Services

R & R Recruitment Services, a recruitment agency, training, consulting & human resources management company, is currently recruiting suitable candidates to fill the position below:

Job Title: Admin Officer

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Summary

• The incumbent of this role will be responsible to growing and managing existing customer base, managing the organization’s inventory & bookkeeping and improving brand visibility in the social media space

Key Responsibilities
Client Service:

• Maintain regular communication and follow-up with old, new, and prospective tribe members.
• Work with clients to help them become consistent with their skin routine.
• Market existing and new products to clients based on needs.
• Prospect clients for other beneficial treatment, products or services that might interest them or be beneficial to their overall treatment goal, lifestyle, or personal need.
• Welcome client to the clinic, prep the treatment room for client and clean up after every treatment for seamless flow of appointment.
• Get feedback, video testimonial, website review from clients.
• Run feedback survey on clients after every treatment to ensure excellent service delivery.
• Clerical/ Social media duties
• Maintain an updated database of old, new and prospective clients.
• Properly maintain the clinic’s calendar for smooth running of client’s appointments (using Calendly app)
• Run feedback survey on clients after every treatment to ensure excellent service delivery.
• Create a monthly, weekly and daily social media and blog post schedule with the Lead esthetician or other members of the team.
• Research industry related events, exhibitions, shows, and programs for sales, visibility, and positioning.
• Attend industry related events on behalf of the company.
• Organize photo or video shot for product, client or brand building.

Inventory & Bookkeeping:

• Take weekly inventory of products and make sure products usage corresponds with revenue generated and data submitted by esthetician, signed client cards and invoice issued.
• Take inventory of equipment taken by therapist for out of office work and reconcile same upon return (in good condition & quality) with strict adhere to established control protocols.
• Communicate retail and professional order to Lead esthetician.
• Make cash deposit on behalf of the company.
• Issue invoice to clients on retail products and treatments.
• Reconcile stock and account with Lead esthetician weekly.
• Record all service and cash transaction in the company database after appropriate receipting.
• Update prices, products and services on invoicing App
• Manage product delivery as required- Through delivery agent.
• Any other duties as assigned by the Lead Esthetician.

Employee conduct:

• Full face makeup should be always worn.
• Earrings should be kept small, not dangling.
• Nails should be always kept short.
• All hair should be pulled back, away from the face.

Knowledge & Qualifications

• Minimum of a B.Sc or OND / HND
• Minimum of two to three years working in customer service or sales and operations.
• Good Communication & Interpersonal Skill
• Tech Savvy
• Ability to multitask and learning agility.

Salary
N100,000 - N130,000 / month.

Application Closing Date
15th March, 2024.