General Manager (Hotel) at UHR Consult Limited

UHR Consult is an HR advisory and talent acquisition firm with expert consultants and headhunters who are fully into the business of HR Advisory, researching, headhunting, and attracting the best fit for their clients.

We are recruiting to fill the position below:

Job Title: General Manager (Hotel)

Location: Abuja (FCT)

Job Description

• As General Manager, you will be responsible for overseeing all aspects of the hotel's operations to ensure exceptional guest satisfaction, profitability, and employee engagement.
• You will lead a team dedicated to delivering outstanding service and maintaining high-quality standards throughout the property.

Responsibilities

• Provide strategic direction and leadership to all hotel departments.
• Foster a culture of teamwork, accountability, and excellence among all staff members.
• Lead by example and uphold the highest standards of professionalism and integrity.
• Ensure that guest satisfaction remains a top priority by consistently delivering exceptional service and addressing any guest concerns or complaints promptly and effectively.
• Regularly review guest feedback and implement improvements as necessary to enhance the guest experience.
• Develop and manage the hotel's annual budget, ensuring that revenue and expense targets are met or exceeded.
• Monitor financial performance through regular analysis of key performance indicators (KPIs) and implement strategies to maximize revenue and minimize costs.
• Implement effective cost-control measures without compromising service quality.
• Ensure that all hotel facilities are well-maintained, safe, and compliant with relevant regulations and standards.
• Implement and enforce hotel policies and procedures to maintain a safe and secure environment for guests and employees.
• Work closely with the sales and marketing team to develop and implement strategies to drive revenue growth and increase market share.
• Identify opportunities for business development and revenue enhancement, such as partnerships, promotions, and special events.
• Build and maintain relationships with key stakeholders, including corporate clients, travel agencies, and local businesses.
• Create and maintain a positive work environment that promotes employee morale, engagement, and retention.

Requirements

• Bachelor's Degree in Hospitality Management, Business Administration, or related field (Master's degree preferred).
• Minimum of 5 years of experience in hotel management, with at least 2 years in a senior leadership role.
• Proven track record of success in achieving financial targets, driving operational excellence, and delivering exceptional guest satisfaction.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving abilities and decision-making skills.
• Proficiency in hotel management software and Microsoft Office suite.
• Knowledge of local regulations and industry trends.

Application Closing Date
31st March, 2024.