Customer Success Officer at Termii

Termii is a communications platform that allows African businesses to send messages to anyone across SMS, email, voice, and instant messaging channels. With Termii businesses can verify customer identity & transactions, send product notifications to customers and generate personality and engagement insights from customer transactions.

We are recruiting to fill the position below:

Job Title: Customer Success Officer

Location: Lagos
Employment Type: Full-time

Main Duties and Responsibilities

• The Customer Success Officer will report to the Customer Success Manager with dotted reporting lines to the General Manager.
• The main duties and responsibilities of the Customer Success Officer shall include.

Key Responsibilities

• Champion the onboarding of new customer accounts; and ensure successful implementation for the lifetime of each account.
• Ensure platform adoption by providing our customers with necessary insights
• Collaborate with Sales, Product and Engineering team and support all renewals and expansion opportunities
• Build relationships and maintain the health of your accounts throughout the customer lifecycle
• Register customers ID across all channels and ensure to follow up on the registration status before proceeding to testing.
• Leverage technology, tools, and automation to manage your book of accounts at scale
• Proactively conduct frequent customer pulse checks to improve our product and service offerings teams regarding product and service improvements.

Requirements

• B.Sc. in English, or any Social Science field.
• Proven work experience (Minimum of 1 year) as a Customer Success representative or similar role
• Excellent communication skills
• Ability to work under pressure
• Strong demonstration of emotional intelligence
• Stakeholder / People Management Skills.
• Relevant Certification (e.g ITIL) is a plus
• Fluency in French is an added advantage.

Benefits and Perks

• In addition to national and state observed holidays, team members get 20 days paid time off.
• Paid study leave days of up to 10 days per year
• Paid sick days of up to 10 days per year
• Health Insurance Coverage (HMO)
• Gym Membership
• Daily Light refreshments at the office
• 13th month pay
• Hybrid Work Structure (3 days remote, 2 days On site)
• Paid parental leave days for new parents (i.e Maternity/Paternity leave)
• Celebration benefits (Birthday, Wedding, Childbirth)
• Monetary Support (in the event of loss of a loved one)
• Learning and Development opportunities.

Application Closing Date
Not Specified.