Lead Fraud Analyst at Kuda Bank

Kuda is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world's smartest venture capital investors. With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading 'Neobank' for Africans.

To help us grow into the company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.

We are recruiting to fill the position below:

Job Title: Lead Fraud Analyst

Location: Lagos
Employment Type: Full-time
Department: Fraud

Role Overview

• As a Lead Fraud Analyst, you'll play a pivotal role in safeguarding our business and customers from fraudulent activity.
• You'll be a strategic thinker and problem solver, constantly innovating to stay ahead of evolving fraud schemes.

Key Responsibilities

• Proactive Fraud Prevention: Implement robust measures to identify and mitigate fraud risks before they materialize, ensuring the security of our financial systems and data.
• Expert Investigations: Lead comprehensive investigations into suspected fraud, gathering evidence, collaborating with stakeholders, and resolving cases efficiently and effectively.
• Swift Action & Resolution: Respond promptly to any hint of fraud, minimizing financial losses and ensuring timely action to protect customers.
• Clear Communication: Keep stakeholders and customers informed throughout the investigation process, providing transparent and accurate updates on findings and resolutions.
• Continuous Improvement: Stay abreast of emerging fraud trends, analyze data to identify patterns, and propose proactive strategies to enhance our fraud prevention efforts.
• Maintain and manage a database of all fraud cases, investigative operations, and results of the analysis. 
• Investigation /Resolution of all e-transaction complaints 
• Prepare/Review and Render fraud reports to NIBSS and management weekly and monthly. 
• Prepare/Review and Render Fraud and Forgeries reports to CBN every month end. 
• Prepare/Review and Render BVN watchlist report to the Nigerian Interbank Settlement System.
• Monthly retrieval and implementation of all BVN watchlisted within the industry and ensuring all accounts linked in Kuda are deactivated and placed on PND for onward closure by CS. 
• Providing data of all watchlisted BVN industry-wise every month to IS control, compliance, Risk/ credit admin. 
• Providing data of fraudulent accounts to Risk team for credit Qualifying, profiling, and overdraft deactivation. 
• Preparation of quarterly fraud report to the board of directors. 
• Monitoring of all naira denominated e-transactions across all channels. 
• Monitoring of out-of-pattern transactions using Sift and Looker. 
• Review of electronic transactions based on predetermined rules. 
• Monitoring all electronic transactions, high-risk transactions, and activities occurring through multiple channels, including deposit accounts, online banking (OLB)/e-commerce, debit card (EFT), etc 
• Make requests to other banks to provide footage of fraudulent ATM withdrawals reported by our customers. 
• Review of inward and outward indemnities prepared by the Fraud team members to recall funds from Kuda to other banks and other banks to Kuda.           
• Identification of process gaps, themes, trends, and lessons learned from investigations to support the continuous improvement of the Bank’s product and control environment. 
• Develop and drive fraud risk management strategy for current and new products. 
• Conducting interviews to obtain information helpful in resolving financial crimes. 
• Liaise with stakeholders, internal teams, merchants, banks, etc., concerning fraud investigation and resolution. 
• Update the team's SOP were necessary and ensure compliance with internal/regulatory requirements. 
• Conduct cause and effect analysis for fraud cases and document findings. 
• Implement loss prevention countermeasures and effectively communicate those countermeasures with employees and/or customers while the investigation is in progress. 
• Work with law enforcement, regulatory agencies, and industry peers on incident-specific issues that may require follow-up and criminal trends. 

Requirements

• University degree in a relevant field.
• Minimum of 6 years of experience
• Managerial experience is essential
• Financial service/ Fintech experience is a must
• CFE Certification is advantageous
• Sharp analytical mind: You'll dissect complex data and identify subtle red flags to uncover fraudulent activities.
• Decisive action: You'll react swiftly and decisively to mitigate risks and minimize losses.
• Investigation expertise: You'll possess a strong understanding of fraud investigation methodologies and best practices.
• Excellent communication: You'll clearly articulate complex findings to both technical and non-technical audiences.
• Teamwork: You'll collaborate effectively with internal and external stakeholders to achieve common goals.

Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• A great and upbeat work environment populated by a multinational team
• Career development & growth
• Access to world-class L&D
• We are advocates of work-life balance and offer a 3 day per week remote working option
• Competitive annual leave
• Competitive pension
• Perkbox
• Life assurance
• We are advocates of work-life balance and offer a 3 day per week remote working option
• and more…

Application Closing Date
Not Specified.