General Manager at Wetland Microfinance Bank Limited

Wetland Microfinance Bank Limited is a State microfinance bank licensed by the Central Bank of Nigeria (CBN), with its head office in Effurun and twelve (12) branches across Delta State. It came into its inception in 2000 as Erikpo Community Bank and subsequent upgrade to a State microfinance bank by the Central Bank of Nigeria (CBN) in 2005, Wetland Microfinance Bank Limited.

We are recruiting to fill the position below:

Job Title: General Manager

Location: Warri, Delta
Employment Type: Full-time

Responsibilities
Operational Leadership:

• Oversee all aspects of hotel operations, ensuring seamless and efficient day-to-day functioning.
• Lead and inspire the management team to deliver exceptional service to guests.

Guest Experience:

• Maintain a focus on providing an outstanding guest experience.
• Address guest concerns promptly and implement strategies to enhance overall satisfaction.

Financial Management:

• Develop and manage the hotel budget, maximizing revenue and controlling expenses.
• Implement pricing and revenue strategies to achieve financial goals.

Sales and Marketing:

• Collaborate with the sales and marketing team to drive revenue and occupancy.
• Develop and implement promotional strategies to attract and retain guests.

Staff Management and Development:

• Recruit, train, and supervise hotel staff.
• Foster a positive work environment and provide opportunities for professional development.

Quality Control:

• Ensure the highest standards of cleanliness, maintenance, and safety.
• Implement quality control measures to meet or exceed brand and guest expectations.

Community Relations:

• Build positive relationships with the local community, businesses, and organizations.
• Represent the hotel in community events and initiatives.

Compliance:

• Ensure compliance with all relevant laws, regulations, and industry standards.
• Stay informed about industry trends and changes that may impact hotel operations.

Event Management:

• Oversee the planning and execution of events hosted at the hotel.
• Collaborate with event planners and clients to meet their specific requirements.

Technology Integration:

• Stay current with technology trends in the hospitality industry.
• Implement and leverage technology solutions to enhance operational efficiency and guest experiences.

Qualifications

• Bachelor's Degree in Hospitality Management, Business Administration, or related field.
• 5 years of Proven experience in hotel management or a similar leadership role.
• Strong understanding of hospitality operations, financial management, and guest service.
• Excellent communication and interpersonal skills.
• Ability to make strategic decisions to drive business growth.
• Familiarity with industry software and technology.

Application Closing Date
Not Specified.