Analyst - Process Management, Enterprise Business at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Analyst - Process Management, Enterprise Business

Job Identification: 4111
Location: Ikoyi, Lagos
Job type: Full-time
Job Category: MTN Level 2
Division: Enterprise Business
Reports to: Manager - Client Success Quality Management

Mission

• Development, management, and reporting on process automation.
• Development, management, and reporting on product testing quality assurance (internal and external).

Description

• Act as a liaison between EB client success, solution development, and the IT team.
• Drive compliance with in-life SLAs guiding solution deliveries.
• Regularly review the impact of solutions and automation on team KPIs.
• Develop processes, business rules, and formal engagement models required to deliver systems and process automation.
• Provide accurate, timely, and regular reports to EB management for decision-making.
• Liaise with the product development and segment team to monitor the development of new products and identify possible problems.
• Evaluate new testing and sampling methodologies or technologies to determine user acceptance.
• Be meticulous about documentation and maintaining a robust log of all test cases and test results.
• Proactively bringing issues and problems to the attention of the team and generating, proposing, and implementing innovative solutions to solve them.
• Responsible for the change management engagement of new products and solutions delivered by the IT team.
• Ensure that bottlenecks in processes are eliminated to improve efficiency.
• Champion the “DevOps” process within Enterprise business. Responsible for solution quality and driving collaboration between IT and business to ensure IT solutions are fit for purpose.
• A solid understanding of each process is provided by the quality assurance discipline.
• Articulate and champion the need to follow processes throughout IT.
• Responsible for defining project testing strategies and coordinating with UAT testers to ensure full and appropriate use of test automation frameworks.
• Create automated tests, manual tests, and test cases for implementation and training.

Educational Qualifications

• A First Degree in any Engineering, Science, or other Statistical discipline
• Sound understanding of the Software Development Life Cycle (SDLC).
• Strong background in, and at least 3+ years of working in, QA automation

Experience:

• 3–7 years’ experience in an area of specialization, with experience working with others
  • A minimum of 3 years’ experience in software testing and/or very sound knowledge of the telecommunications industry,
  • A minimum of 3 years’ experience in business processes and system automation
  • Experience with billing and customer management platforms
  • 2 years’ experience in managing B2B customers with ICT solutions.
  • Experience in project management and coordination, preferably in an applicable business area

Application Closing Date
19th March, 2024; 22:59