Agreement Manager at Wartsila Marine and Power Services Nigeria Limited

Wartsila Marine and Power Services Nigeria Limited is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2018, Wärtsilä’s net sales totalled EUR 5.2 billion with approximately 19,000 employees. The company has operations in over 200 locations in more than 80 countries around the world.

We are recruiting to fill the position below:

Job Title: Agreement Manager

Location: Kogi

Job Summary

• We are looking for an Agreement Manager to join our West Africa Operational Organization based in Kogi State, Nigeria

Main Responsibilities

• Responsible for building strategic partnerships with assigned customers.
• Enforce conformance to QHES policies and procedures in own responsible area.
• Lead, manage, train, coach and ensure competence levels for the team of plant managers.
• Responsible for making lifetime forecasts and annual budgets/estimations for the agreements.
• Manage Customer Relationship Management and customer satisfaction.
• Carrying out Wärtsilä's obligations in the service agreement in accordance with the service agreement, the Wärtsilä Energy Agreement Management process and general management practices in a safe and cost effective way in order to ensure quality of work
• Monitoring that customer complies with its obligations in the service agreement and conduct customer communication
• Prioritising actions that lead or contributes to increased customer satisfaction
• Continuously exploring ways to create more value for customer and customers business
• Leading continuous performance improvement plan and related business case for enhanced reliability and efficiency of the plant (upselling)
• Develop understanding for own organization what is required to ensure renewals of contracts (renewal)
• Ensure that competence assessments and development plans are conducted (internal and external)
• Planning, budgeting and managing result for the work under the service agreement
• Optimising assets such as inventories, receivables, fixed assets etc tied to the service agreement
• Communicating with relevant internal and external stakeholders as per Agreement Management-, Agreement Sales-, Service Projects Sales-, Parts, Field Service and Package Sales Procedures
• Managing disputes arising with the customer under the agreement, including leading the internal team involved in supporting the dispute resolution
• Monitoring Wärtsilä's compliance with laws during the execution of the service agreement, including trade sanctions
• Monitor receivables situation, investigate reason for non-payment, make action plan and involve internal stakeholders as required in order to ensure payment in time by the customers

Requirements

• Bachelor's Degree in Engineering.
• 10 years of Power Plant experience.
• English Fluency is a must.
• Ideally candidates from Marine or Energy Sector.
• Knowledge in Operation and maintenance activities of the plant.

Application Closing Date
Not Specified.