Technical Monitoring & Analytical Support Officer at FiberOne Broadband

Fiberone is all about Innovation, Quality & Integrity - whether it’s our people, our products or our services. Combined with drive for customer satisfaction, it’s what’s driven our phenomenal success. We started the business of ICT over 17 years ago with the sole aim of being the most reliable and highly proficient ICT solution provider in Nigeria.

There’s no doubt our industry is saturated - we’re the first to admit that. But the edge we have over others can be seen in our provision of affordable and reliable connectivity service to both corporate and retail customers. We also excel at developing our own people into leaders of the future. As an organization with a high-performance culture, we’ll expect a lot from our employees. But we’ll support our employees every step of the way to help them deliver. If any employee is passionate and ambitious, rapid career progression is a reality in KKON. And because we’re a growing firm, there are plenty of exciting opportunities for employees to develop a truly extraordinary career.

We are recruiting to fill the position below:

Job Title: Technical Monitoring & Analytical Support Officer

Location: Lagos
Employment Type: Full-time

Job Purpose

• Alerting and notifying increasingly senior members of the Technology
• Monitor all network nodes perfoamnces
• Monitor all networks nodes uptime and AVR
• Monitor incidences restoration progresses and sharing ETR
• Incidence reporting and appropriate escalations ( Escalation Matrix)
• Openining and closing of all incidents logs
• Evaluation of root cause analysis
• To Set out the necessary improvements and changes to be made on RCA reports
• Provide inputs, information and statistics for quarterly, annual and other reports to Management Team
• Escalating and cascading of Mean time to response
• Escalating and cascading of Mean time to restore
• Providing incidents historical data and proposing a decision on repair or replacement
• Calculating and reporting MTTRs for necessary actions.
• Measurable Outputs and Performance Indicators
• Perform other duties as required by line manager.

Essential Requirements

• (B.Eng) in Engineering , (Bsc) in Computer Science, (HND) In Technical , Pre-NYSC.

Other Requirements:

• Ability to report using excel and other
• Analytics and data skills
• Good Reporting skill
• Good Presentation skill
• Curiosity
• Creativity
• A well detailed person
• Resilience
• Purpose driven
• Timely respondent via email and other approved means by the organisation.

Application Closing Date
27th March, 2024.