Customer Service Executive at Matrix Design and Works

Matrix Design and Works is a furniture manufacturing company located in Lagos Nigeria. We are known for creating bespoke woodwork design for Kitchens, Offices and Wardrobes tailored to represent and embody its ever growing clientele taste. At Matrix Design and Works, we believe every project is unique and each project should represent the taste of our client. As a proud Nigerian company, we place emphasis on the delivery of great quality at competitive prices. To achieve this, we use the best of modern materials, fitting components and production / installation processes.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Sangotedo, Lagos
Employment Type: Part-time

Job Responsibilities

• Receives customer's complaints and questions
• Give clients information about production and services
• Take client's orders, process production, material specification and give a delivery report
• Raise requests for materials needed as approved with clients from vendors
• Work with the Operations team, Design team, and installers to see completion of projects
• Keep records of customers data, interactions, transactions, comments and complaints
• Provide feedback and progress reports to clients on project processes
• Ensure projects are completed, schedule walk through with clients and endorse completion forms
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Interested candidates should possess a Bachelor's Degree in relevant fields with 2 - 4 years work experience.

Application Closing Date
3rd April, 2024.