Customer Support Officer (Male) at Vivid-Tech Solutions and Services

Vivid-Tech solutions and services is Nigeria's foremost messaging service provider on mobile and web plaforms. Our platform is hinged on Messaging-as-a-Service (M-a-a-S) model which enables interested subscribers to our services use ourspecial alerts and notifications. In today's global market environment where organizations are faced with the increased costs and regulations associated with messaging services, Vivid-Tech Solutions and Services offers fast, reliable and accurate Messaging-as-a-Service (M-a-a-S) Solutions specifically tailored to meet the needs of our clients.

We are recruiting to fill the position below:

Job Title: Customer Support Officer (Male)

Location: Surulere, Lagos
Employment Type: Full-time

Job Description

• Ensure prompt response to customers' requests and enquiries at all times and across all channels
• Acknowledge and provide relevant assistance needed to resolve customer complaints promptly.
• Ensure customer satisfaction and provide professional customer support.
• Escalate customer complaints/enquiries and other observations to relevant personnel as appropriate
• Enlighten customers about the company's products and services aimed at promoting customer satisfaction and continuous patronage
• Provide firstlevel technical support services.
• Monitor and maintain customer database servers.

Requirements

• Candidates should possess SSCE/ OND and IT can apply
• 0-1 years of work experience.
• A MALE is required.
• Must be ready to work on weekends (Saturday / Sunday including Public Holidays) off day is available.
• Must be ready to operate on shift (Morning / Night).
• Working knowledge of the computer is required.
• Must have excellent communication skills.

Salary
N30,000 Monthly.

Application Closing Date
28th March, 2024.