Sales Operations / Customer Support Officer at Erisco Foods Limited

Erisco Foods Limited is an indigenous food product manufacturer, incorporated in Nigeria in 2004 and started operations in 2009, manufacturing Tomato Paste, Seasoning, Rice, Milk cubes and more. We are firmly committed to producing high-quality products that combine nourishment with value pricing, as they strive to become one of Nigeria’s largest indigenous food manufacturers on a global scale.

We are recruiting to fill the position below:

Job Title: Sales Operations / Customer Support Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Responsibilities

• Assist the Manager with sales and customer support
• Responsible for all customer engagement pertaining to the company’s products and services.
• Respond to customer queries and provide guidance with purchasing decisions
• Interface directly with customers either physically or virtually - calls, social media, emails - in a timely and efficient manner.
• Maintain current knowledge of all company products, services, and promotions to ensure prompt response to inquiries.
• Track, resolve, and document customer issues - follow up with assigned personnel to ensure timely resolution of problems
• Responsible for the preparation of customer activity reports - maintain daily records of customer activities (inquiries, comments, complaints, interactions, transactions, and resolutions).
• Collect and collate relevant information from old and new customers for the company database.
• Coordinate sales efforts with marketing programs.
• Assist in determining pricing schedules for products, promotions, and negotiations.
• Maintain accurate and detailed sales records
• Ensure up-to-date customer data across all data management systems
• Reach out to customer leads through “cold calling”
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed-upon sales targets and outcomes within the schedule
• Coordinate sales efforts with team members.
• Develop, implement strategies and analyzing all sales tools/data to improve sales.
• Collecting and analyzing customer feedback.
• Monitoring customer satisfaction level.
• Assisting the sales team in all sales operations.
• Streamlining and optimizing the sales process.

Job Requirements

• First Degree (BSc / HND / OND) in Communication, Business, Administration, Marketing, or another related field
• Minimum of 2 years proven work experience as a Sales Representative or similar role
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, negotiation, and communication skills
• Prioritizing, time management, and organizational skills
• Relationship management skills and openness to feedback
• A commitment to excellent customer service
• Excellent written and verbal communication skills
• Experience using computers for a variety of tasks.
• Able to work comfortably in a fast-paced environment
• Must be proactive, show initiative, work with minimal supervision, and be eager to learn.

Application Closing Date
30th April, 2024.