Lead - Retail & AES Shops at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Title: Lead - Retail & AES Shops

Location: Lagos
Job type: Full-time

Job Description

• Execute Airtel Showroom/ Franchise Strategy and ensure alignment with the overall Retail strategy of acquiring quality subscribers, profitability and delivery of exceptional customer experience.
• Support management of Showroom/ Franchise operations and performance whilst ensuring adherence to quality standards, policies and processes.

Responsibilities
Business Planning & Strategy:

• Manage Airtel Showroom/ Franchise rollout using scientific approach to ensure deployment that sustains ROI.
• Support Management of integration of the Airtel Showroom/ Franchise strategy with the overall Retail Strategy.
• Support in defining and implementing the strategy for efficient sales operation at all Airtel Showroom/ Franchise touch points.
• Provide Prepare analysis, budget, business case and motivation necessary for strategy implementation.

Governance and standard:

• Support design Retail Franchise processes and procedure.
• Drive franchise consistency in Look and feel with owned shop.
• Design, regular review and implement Retail Shop & Franchise segmentation and classification.
• Support effectively drive and manage governance across retail footprint.
• Support regional teams.

Performance Management:

• Engage regional teams based on insight in development of initiatives to drive Airtel Showroom/ Franchise KPIs.
• Monitor ERC growth in channel sales and develop initiatives to drive uptake.
• Monitor the performance of the Airtel Showroom/ Franchise & evaluate the profitability of the store.
• Develop mechanism for monitoring Franchise sustainability and identify risk to Franchises.

Projects, People and Process Management to achieve set target:

• Optimize operating costs to ensure ROI.
• Implement and ensure adherence to approved policies and procedures governing all transactions in Airtel Showroom/ Franchise.
• Support in Facilitation & coordination of the Franchisees selection process to ensure it is in line with the defined procedures.
• Report writing.

Project Management:

• Support Project Plans for Airtel Showroom/ Franchise roll out.
• Support in Coordination & alignment of Regional Retail in projects.
• Follow up projects to ensure completion as per timelines and within cost.

Stakeholder Management:

• Ensure cross functional alignment – IT, Network, HR, Finance, SCM, Sales on all retail projects.
• Report writing, raising awareness of market trends, customer needs and competitor initiatives and devise strategies to optimally utilize market opportunities within the Airtel Showroom/ Franchise space.
• Advise the owner operator on the varied issues that affect Franchise operations, performance and profitability.
• Manage and ensure timely issuance of PO to the Agency managing agent.

Educational Qualifications

• First Degree or equivalent in a relevant discipline.
• Postgraduate/ professional qualification in a related field will be an added advantage.
• Masters' in business administration would be preferred additional qualification dependent on experience.

Required Skills and Experience:

• Six (6) to Eight (8) years’ work experience, with at least five (5) years in a managerial role.
• Customer Service & Sales Operations.
• Retail Franchise operations, structure, policies and procedures.
• Data Gathering and Analysis.
• Extensive knowledge of Airtel’ s products, services and applications.
• Project & Process management.
• Planning and coordination.
• Decision making.

Application Closing Date
Not Specified.