Posted on Wed 27th Mar, 2024 - hotnigerianjobs.com --- (2 comments)
Kuda is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world's smartest venture capital investors. With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading 'Neobank' for Africans.
To help us grow into the company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.
We are recruiting to fill the position below:
Job Title: Contact Center Agent (Outbound)
Location: Lagos
Employment Type: Contract
Job Overview
Engage current and potential customers via calls to provide support, ensure customer satisfaction and retention towards the fulfilment of the strategic goal of the business at large.
Responsibilities
Proactive sale of the bank’s products and services via the telephone
Meet predefined sales and cross – sell targets
Support Business and High net worth individuals, support various campaigns for retail and Business.
Carry out onboarding calls to assess level of service satisfaction and cross – sell opportunities
Build relationships, earn trust and buy – in from customers in order to get referral business and retain customer loyalty.
Follow up on sales lead to ensure fulfilment
Continuous customer service surveys to understand the customer’s perception of the bank’s service and identify areas that need improvement
Refer complaints received during tele sales calls to the service recovery team for follow up on resolution where same cannot be resolved immediately.
Keep log of all key issues raised by customers for proper analysis and escalation
Periodic reporting of customer survey
Daily sales reporting
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Follow communication procedures, guidelines, and policies while resolving customers’ complaints through multiple channels.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Be thoroughly conversant with all the banks products to be better equipped to provide support to customers enquiries and complaints
Ensure that all customer interactions, transactions, comments, and complaints are appropriately logged.
Ensure that all escalated disputes are properly reviewed and resolved within the agreed SLA according to CBN guidelines.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication
Ensure the highest level of service standards are maintained
Requirements
Must have HND / B.Sc Degree
NYSC must have been completed
Minimum of 6 months experience in similar role
Conversant with major Telephony and CRM applications used across the industry.
Ability to deal with diverse problems using facts, judgement and discretion to resolve them.
Have an instinct around anticipating and handling problems, crafting solutions, communicate them to clients
Ability to probe effectively for understanding.
Listening attentively to customers on every complaint.
Offer customers a solution or an alternative that best meets their needs.
Knowledge:
Knowledge of customer service practices and principles
An understanding of banking procedures and policies and Computer literacy
High degree of intelligence, communication and analytical skills
Knowledge of the Financial Advisory and Intermediary Services Act.
Posted on Wed 27th Mar, 2024 23:03:14 GMT by Sarah
You are infringing on a copyrightprotected images owned by our company reedsmith Inc
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I do believe you have intentionally infringed our rights under 17 USC Section 101 et seq and can be liable for statutory damages as high as 120000 as set forth in Section 504 c 2 of the Digital millennium copyright act DMCA therein
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reedsmith Inc
reedsmithcom
03272024
No. 2
Posted on Sat 30th Mar, 2024 01:09:50 GMT by Don
You are infringing on a copyrighted images owned by our company kirkland Inc
Take a look at this document with the links to our images you used at wwwhotnigerianjobscom and our previous publications to get the proof of our copyrights
Download it and see for yourself
httpsgyjyhyo8orgd33381316n51896393h40799756w01casesk57959605i7724sueshare767371671028dwnldfileso026996g463611511332ampidatampdmcwwwhotnigerianjobscomamp5761025f4ampcmpkirklandamp6141853f2
I do think you have willfully infringed our rights under 17 USC Section 101 et seq and could possibly be liable for statutory damage as high as 140000 as set forth in Sec 504 c2 of the Digital millennium copyright act DMCA therein
This message is official notification I demand the elimination of the infringing materials mentioned above Take note as a service provider the Digital Millennium Copyright Act requires you to eliminate andor terminate access to the copyrighted materials upon receipt of this particular letter In case you do not stop the use of the above mentioned copyrighted content a lawsuit will be initiated against you
I have a strong faith belief that use of the copyrighted materials referenced above as presumably infringing is not approved by the copyright proprietor its agent as well as laws
I swear under consequence of perjury that the information in this notification is accurate and hereby affirm that I am permitted to act on behalf of the proprietor of an exclusive right that is presumably infringed
Sincerely yours
Don Jefferson
Legal Officer
kirkland Inc
kirklandcom
03292024