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Business Process Analyst at the Concept Group

Posted on Wed 27th Mar, 2024 - hotnigerianjobs.com --- (0 comments)


The Concept Group is a holding company for companies established in 1992. Subsidiaries under the Group include Rosabon Financial Services - Nigeria’s Leading Financial Intermediary and Equipment Leasing Company, Concept Nova - Bespoke Enterprise IT Solutions Company, Percy Aitkins - Bureau De Change.

We are recruiting to fill the position below:

Job Title: Business Process Analyst

Location: Lagos
Employment Type: Full-time

Scope and Impact

  • The Business Process Analyst is responsible for ensuring process knowledge and implementation as well as process owners’ compliance with processes and policies. S/he will work closely with process owners to ensure the administration of processes and policies is seamless (this involves proper change management). S/he will also be responsible for developing operational KPIs for process owners.

Job Summary

  • The business Process Analyst is responsible for developing operational KPIs and ensuring all processes and polices are understood and adhered to by all stakeholders.

Duties & Responsibilities

  • Create and document business processes, workflows, procedures and policies due to an arising need or instruction from the management.
  • Evaluate existing business processes, workflows, procedures and policies to identify gaps, inefficiencies, bottlenecks, and areas for improvement.
  • Optimize existing business processes, workflows, procedures and policies due to an identified gap.
  • Document current and future state processes using tools like flowcharts, process models/maps, diagrams, and written documentation to illustrate workflows and proposed changes.
  • Collaborate with stakeholders, including management to identify and understand their needs, goals, and requirements for the processes being analyzed.
  • Analyze data related to processes to identify patterns, trends, and insights that can drive process improvements and decision-making (work with the operations performance and Data Analyst on this).
  • Develop and present recommendations (substantiated by data) for process improvements, including the implementation of new tools, technologies, or methodologies to optimize workflows to line manager and key stakeholders.
  • Oversee the implementation of automation and technology solutions to process issues.
  • Develop Functional Requirement Documents (FRD) and Business Requirement Documents (BRD) that align with the business objectives and needs.
  • Effectively communicate process changes, requirements, and updates to stakeholders at all levels of the organization (work with the Operations Implementation & People Performance Executive on this).
  • Establish metrics and key performance indicators (KPIs) to measure the success and effectiveness of implemented process improvements.
  • Create and update product processes, mappings and workflow setups on the backend system application.
  • Identify and mitigate potential risks associated with process changes, ensuring that changes do not negatively impact operations or compliance.
  • Work with the Strategy and Marketing product development team to ensure that the development processes align with business objectives and meet customer needs.
  • Give optimal reports and escalate when necessary.

Qualifications / Requirements

  • BSc / HND in any field
  • Minimum of 4 years experience in Business Process.

Skills / Competencies:

  • Interpersonal and verbal communication skills
  • Time management and prioritization skills
  • Organizational skills
  • Assertiveness

Application Closing Date
Not Specified.

Sorry, this listing is no longer active.

  

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