ICT Manager (Abuja) at International Committee of the Red Cross (ICRC)

The International Committee of the Red Cross (ICRC) is an impartial, neutral and independent organization whose exclusively humanitarian mission is to protect the lives and dignity of victims of armed conflict and other situations of violence and to provide them with assistance.

We are recruiting to fill the position below:

Job Title: ICT Manager

Location: Abuja (FCT)
Employment Type: Full-time
Grade: B3

Description 

• Under the supervision of the ICT Coordinator, the ICT Manager’s primary responsibility is to lead and oversee a team of specialized ICT professionals in managing and maintaining the site's ICT infrastructure and support.
• S/He participates in the implementation of ICT projects, manages the proper installation of fixed and mobile IT and telecommunication infrastructures, as well as their maintenance.
• S/He is directly responsible for the ICT Specialists 1 or 2 affected to his team.

Main Duties and Responsibilities

• Provide leadership in the design, implementation, and maintenance of the organization's ICT infrastructure, ensuring alignment with the organization objectives, with reliability and security in mind.
• Plan, install, adapt, and maintain all IT equipment of the site (computers, servers, printers, peripherals, internal networks, power systems, cabling, internet connections, and installations) following internal standards and procedures.
• Oversee the work of ICT specialists in designing and implementing infrastructure projects, including technologies such as SIP Trunk, VSAT, HF, VHF telecommunication, LAN, and Software Defined WAN.
• Mentor and coach ICT specialists, providing technical guidance and support to resolve complex technical challenges and deliver high-quality solutions.
• Stay abreast of industry trends and developments, evaluating emerging technologies and recommending strategic investments to enhance the organization's ICT capabilities.
• Serve as a technical escalation point for unresolved issues, leveraging your expertise and internal network inside ICRC to troubleshoot and resolve critical incidents in a timely manner.
• Participate in budget development and ensure its tracking.
• Cultivate strong relationships with external vendors and service providers, support the ICT Coordinator in contracts negotiating phases and service level agreements to ensure quality service delivery.
• Under the leadership of the ICT Coordinator, lead the writing, validation, and enforcement of the ICT policies applicable to ICRC staff.
• Represent the ICT department in cross-functional meetings and initiatives, advocating for ICT priorities and aligning technology strategies with organizational goals.
• Communicate regularly with senior management and key stakeholders, providing updates on ICT projects, initiatives, and performance metrics.

Education and Experience Required

• Bachelor’s degree in computer science, Information Technology, or related; master’s degree preferred.
• Minimum of 7 years of experience including 2-3 years in a technical leadership role, with expertise in designing, implementing, and managing complex ICT infrastructure projects
• Proficiency in a wide range of ICT technologies and systems, including networking, telecommunications (HF, VHF), VSAT, SIP trunk, cybersecurity, and on premises server management.
• Experience in providing user support and helpdesk services at Level 2, with a strong understanding of workplace and digital workplace environments.
• Relevant certifications such as ITIL, PMP, or CISSP, are highly desirable.
• Good command (spoken and written) of English. Knowledge of French is an asset.
• Familiarity with IT policy implementation and documentation procedures, including drafting and updating technical documentation for various IT equipment.
• Experience in liaising with external suppliers for repairs and managing administrative tasks such as supply requests, vendor contacts, and contract renewals.
• Proven track record of innovation in resolving technology-related issues and willingness to explore and implement innovative solutions.
• Applicants should have a Nigerian nationality or hold a working permit.

Desired Profile and Skills

• Proven track record of successfully delivering complex ICT projects on time and within budget, with a strong focus on technical excellence and customer satisfaction.
• Excellent problem-solving skills, with the ability to analyse complex technical issues and develop effective solutions.
• Strategic thinker with the ability to develop and execute ICT strategies that align with organizational objectives and drive innovation.
• Strong communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Experience working in a global or multicultural environment is an asset, with proficiency in multiple languages preferred.
• Certifications in relevant domains such as Microsoft Windows Desktop or Server administrator, Fortinet, GVF, ITIL or equivalent, would be advantageous.

Application Closing Date
5th April, 2024