Customer Service Representative (Otto / Iddo Station) at GUO Logistics Limited

GUO Logistics Limited, a subsidiary of our parent company, GUO Transport Co is a logistics company with a strong heritage. With over ten years’ experience in the industry, we have transformed the way logistics is accessed by our clients across Nigeria and beyond.Seamlessly adapting technology into our operations, we pride ourselves in being at the forefront delivering innovative value to customers. We have a broad reach, with fulfilment centres strategically located in major cities across Nigeria, helping you get your goods at the right destination in record time.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Otto / Iddo, Lagos
Employment Type: Contract

Job Description / Responsibilities

• Greet and assist walk-in customers in a friendly and professional manner.
• Provide information about our logistics services, pricing, and delivery options.
• Answer customer inquiries about parcel registration, collection, and general logistics processes.
• Efficiently register parcels into the system ensuring accuracy in customer details, parcel specifications, and delivery instructions.
• Verify customer identification and collect necessary information for the registration process.
• facilitate the smooth and secure collection of parcels by verifying customers' details and providing the correct parcels.
• Ensure adherence to parcel release protocols and document any deviations.
• Address and resolve customer concerns issues or complaints promptly and professionally.
• Collaborate with the other unit to resolve issues and provide feedback to improve service quality.
• Handle cash transactions accurately, securely issuing receipts, and maintaining an organized cash register.
• Adhere to company policies and procedures related to financial transactions.
• Collaborate with Central Processing Station (CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.
• Assist in managing station logistics, including organizing parcels for dispatch and tripping.
• Stay informed about updates in logistics processes and share relevant information with the team.
• Provide exceptional service to our walk-in customers, The responsibilities revolve around efficiently registering and collecting parcels, addressing customer inquiries, and ensuring a seamless customer experience at our station.

Requirements

• Excellent Communication skills.
• Self-control.
• Attention to details.
• Empathy.
• Computer skills.
• Good emailing etiquette.
• Ability to work with a team.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.
• Candidates must be resident at Otto, Oyingbo, Idumota, Ebutte-Metta axes.

Conditions

• Salary: N55,000 - N60,000 monthly.

Work schedule for this job role is as stated below:

• Mondays to Sundays with one day off every week.
• 8:30am-4:00pm Morning shift
• 3:30pm to 9:00pm Afternoon shift

Application Closing Date
12th April, 2024.