Manager, Reconciliations at Outsource Company (4 Openings)

The Outsource Company is a 100 % privately held Nigerian company offering BPO/ITES (Business Process Outsourcing/Information Technology Enabled Services), from its state of art 350+ seat (additional 1000 seat also in plan) call center facility in Abuja, Nigeria. Our world class facility offers end-to-end voice and non-voice BPO services globally. We are a premier company, managing complex transaction processing operations and offering end-to-end solutions. We combine our BPO expertise with research, analytics, risk advisory and process consulting services to deliver a broad suite of offerings to our customers.

We are recruiting to fill the position below:

Job Title: Manager, Reconciliations

Locations: Abuja, Gombe, Kaduna, and Lagos

The Role

• We’re looking for a Manager, Reconciliations to join the Global Operations team to ensure that our payment commitments are delivered on time to our merchants.
• The right candidate for this role will play a critical role in realizing this opportunity and simultaneously ensuring optimal validation of balances and the reasonableness of each of the accounts we use for our transactions.

Responsibilities
Conduct Reconciliation:

• Lead and oversee the reconciliation process for financial records across all payment methods, including collections and payouts.
• Examine incoming and outgoing funds to ensure accurate recording and processing under organizational standards and procedures.

Discrepancy Identification and Resolution:

• Identify and investigate discrepancies or errors encountered during the reconciliation process.
• Determine the root causes of discrepancies and work collaboratively with relevant teams to resolve them promptly.

Financial Analysis:

• Research and analyze financial data to identify trends, patterns, and potential issues requiring further investigation.
• Utilize analytical tools and methodologies to enhance the accuracy and efficiency of the reconciliation process.

Reporting and Communication:

• Prepare comprehensive reports summarizing the results of reconciliations, highlighting any issues or discrepancies, and recommending corrective actions.
• Effectively communicate findings and recommendations to management and relevant stakeholders.

Cross-Functional Collaboration:

• Collaborate with other teams, including finance, operations, and customer support, to ensure the accuracy and consistency of financial data across all areas of the business.
• Work closely with our partners and internal teams to address issues and optimize reconciliation processes.

Recordkeeping and Documentation:

• Maintain accurate records of all reconciliations performed, ensuring proper documentation and filing for future reference and audit purposes.

Continuous Improvement:

• Identify opportunities for process improvement and efficiency gains within the reconciliation function.
• Implement best practices and recommend enhancements to reconciliation processes and procedures.

Ad Hoc Responsibilities:

• Undertake any other duties or special projects as assigned by management.

Requirements

• Bachelor’s degree in Finance, Business Administration, or a related field
• Minimum of 7 years working experience in reconciliations or internal/external auditing
• High attention to detail, well-organized, and excellent analytical skills.
• Deep understanding of payments and knowledge of card scheme operations
• Strong SQL & Excel skills (Macros, Pivot tables, etc.), ability to handle large amounts of data and compile detailed reports highly preferred.
• Strong understanding of financial principles, accounting standards, and reconciliation methodologies.
• Ability to adapt to change quickly and multi-task.
• Fintech and Client engagement experience.
• Ability to work as part of a team and manage projects.

You’ll love this job if you:

• Have an intellectual curiosity about payments and technology.
• Have a high aptitude to quickly understand customer use cases and requirements.
• Have the ability to drive cross-functional teams from ideation to solution.
• Have the ability to manage proactive and reactive tasks effectively.
• Have experience in payment processing, card schemes. card networks like Mastercard and Visa etc.
• Are self-driven, self-starter, extremely passionate, and a goal-getter.
• Are passionate about process improvements.
• Are comfortable managing relationships within every aspect of the organization from senior executives to engineers.
• Embrace the challenge of managing multiple activities simultaneously.
• Are comfortable working in ambiguity and the constant change of life at a startup experiencing hyper-growth.

Application Closing Date
3rd April, 2024.