Project & Operations Coordinator - Technical Department at Global Profilers

Global Profilers is a resourcing company that offers recruitment solutions to organizations in Sub Saharan African markets. With extensive understanding of the various aspects of multinational and local businesses and industry’s specific demands, We are able to provide tailored solutions to any & all Industries. We consider ourselves multi-cultural with expertise working on several markets. We understand different perspectives and the atypical challenges that can face organizations in Nigeria, Angola, Kenya, Uganda, Cameroun, Bening, Togo, Burkina Faso.

We are recruiting to fill the position below:

Job Title: Project & Operations Coordinator - Technical Department

Location: Lagos
Employment Type: Full-time
Grade: Assistant Manager: 2A
Reports Directly To: Chief Information Officer

Key Responsibilities
The Project & Operations Coordinator would have the following responsibilities:

Project Coordination Role:

• Ensuring Projects are being implemented as per the process, timelines & budget
• Ensuring timely assignment of duties & responsibilities to the Field Engineers (FE)
• Creating, Planning & Implementing Project Plan and other required documents.
• Coordinating with Upstream providers for Feasibilities, Solutions, Site Access, Provisioning, Release of IP’s and Integration of the links
• Raising & Coordinating for release & approval of Purchase Orders & Material Requests
• Ensuring the links are delivered as per customers' Purchase Order & satisfaction.
• Ensuring the Sign of Job Completion Certificate (JCC) from the Client within 24 Hours of link delivery
• Submission of Link Budget, Checklists & JCC to Upstream Provider
• Presentation of Project Status to Management

Operations Coordination Role:

• Maintaining & Analyzing Network Uptime Reports
• Maintaining & Analyzing Client wise Network Reports
• Ensuring Network Database is updated on a regular basis
• Vendor Management & Payment Processing
• Inventory Budgeting, Management, Accounting & Verification

Qualifications

• Minimum: Graduate Degree in Science & Technology
• Relevant Certification in Project Management
• Proficient in Microsoft Office and expert in MS Excel & MS PowerPoint
• Proficient in Network Management (like PRTG, Whatsup Gold) and CRM Tools

Experience:

• 2 - 5 years of experience in a Telecommunication Company or Internet Service Provider and has expert knowledge of Internet Leased Line, Leased Circuits, MPLS, IPLCs, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations

Basic Requirements and Skills:

• Expert Knowledge of Telecom Technologies:
• Internet Bandwidth & Leased Circuits
• Smart Solutions & Internet of Things (IoT)
• Internet Broadband
• FTTX

Soft Skills:

• Passion to serve customers
• Strong Planning & Organizational skills
• Excellent Time Management & Stress Management skills
• Self-motivated and detail-oriented
• Quick to collaborate and coordinate with team members when necessary
• Prior experience working with financial accounts
• Strong math and critical reasoning skills
• Vendor Management
• Integrity & Honesty
• Team Player
• Interpersonal Skills
• Resourcefulness & Result Oriented approach
• Customer Oriented Approach
• Strong Oral & Written Communication

Key Measurables:

• Revenue Growth vis a vis Project Implementation
• Network Uptime
• Fault Management
• Total Number of Tickets & Tickets per Customer
• First Call Resolution (FCR)
• Profitability over Time
• Inventory Management.

Remuneration

• N125,000 - N175,000 (flexible) monthly plus other benefits

Application Closing Date
30th April, 2024.