Customer Care Officer at MGE Realty

MGE Realty, a rapidly growing Real estate company, is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Care Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Responsibilities

• Greet and welcome visitors in a professional and friendly manner, directing them appropriately and providing necessary information.
• Handle incoming calls, emails, and inquiries promptly and courteously, addressing customer concerns and providing accurate information about products or services.
• Manage the front desk area efficiently, maintaining cleanliness, organization, and a welcoming atmosphere.
• Coordinate and manage appointments, meetings, and reservations, ensuring accurate schedules are communicated effectively.
• Assist in administrative tasks such as data entry, filing, handling mail, and maintaining office supplies inventory.
• Resolve customer complaints or issues calmly and effectively, escalating to the appropriate department if necessary, and ensuring timely resolution. Handle payment transactions, invoices, and billing inquiries accurately and securely.
• Provide information about company services, promotions, or policies to clients and visitors clearly and concisely.
• Maintain records and documentation related to customer interactions and inquiries for future reference and reporting purposes.
• Collaborate with other departments to ensure smooth operations and assist in various tasks when required.

Requirements

• Interested candidates should possess a Bachelor's Degree with 2-6 years experience.
• Excellent interpersonal and communication skills with a customer-centric approach to handling inquiries and resolving issues professionally.
• Solid knowledge of office procedures
• Strong organizational skills to manage multiple tasks efficiently and maintain a well-organized front desk area.
• Ability to handle challenging situations calmly and find effective solutions while maintaining a positive attitude.

Salary
N170,000 - N200,000 / Month.

Application Closing Date
30th April, 2024.