Telesales / Customer Service Associate at Vitalvida

Vitalvida eCommerce is a leading online retailer based in Yaba, Lagos. We are dedicated to providing top-quality products and exceptional customer service to our clients across Nigeria.

As part of our commitment to compliance and safety, we are recruiting a detail-oriented and experienced candidate to fill the position below:

Job Title: Telesales / Customer Service Associate

Location: Yaba, Lagos
Employment Type: Full-time

Job Description

• We are currently seeking enthusiastic and self-motivated university graduates who have completed the NYSC program and achieved a 2.1 or higher to join our team as Customer Care Specialists in our Yaba office, Lagos.
• As a Customer Care Specialist, you will be responsible for managing a high volume of incoming and outgoing calls to promote and sell our hair care products.
• This role involves explaining product benefits, features, and history to potential customers, influencing them to make a purchase, resolving customer complaints, and ensuring a positive customer experience.

Responsibilities

• Manage a high volume of incoming and outgoing calls to sell hair care products.
• Explain product benefits, features, and history to customers.
• Influence potential customers to make a purchase through prepared sales talks.
• Deal with and resolve customer complaints in a professional manner.
• Handle customer orders, provide solutions, and upsell other products within specified time limits.
• Maintain records of customer orders, funnel process, inventory, and proof of payment with logistics partners.
• Respond to customer inquiries via calls, email, live chat, and social media platforms.
• Meet daily metrics with speed, accuracy, and a positive attitude.
• Coordinate with delivery agents across various states in Nigeria for timely order fulfillment.
• Conduct follow-up calls to confirm successful delivery and customer satisfaction.

Requirements

• University graduate with a 2.1 or higher and completed NYSC program.
• Minimum of 2 years of experience in customer service, telesales, or a similar role.
• Ability to counter customer objections.
• Ability to upsell and cross-sell products.
• Experience with eCommerce customer service is a plus.
• Independent, self-motivated, and organized.
• Articulate with the ability to quickly develop rapport with customers over the phone.

Key Skills:

• Exceptional verbal communication skills.
• Convincing demeanor.
• Outstanding organizational skills and attention to detail.
• Self-starter attitude with a goal-driven approach.
• Proficiency in using digital communication tools and software.
• Previous experience in sales or customer service is a plus.

Salary
N75,000 / month.

Application Closing Date
Not Specified.