Relationship Manager at Identiko Integrated Solutions

Identiko is an innovation leader in the field of Identity management. We are a team of dedicated, highly technical and experienced information and Communications Technology (ICT) professionals with a combined background in Identity Management Systems, Biometrics, ICT Consultancy and System Integration Services. We provide private and public authorities, state and national institutions with technology solutions to securely identify and authenticate their population with first rate technology systems. Driven by our desire to deliver first-rate technology services always we have developed partnerships with the topmost technology players in the world to deliver to our clients the most efficient and reliable technology products and services.

We are recruiting to fill the position below:

Job Title: Relationship Manager

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• As a Relationship Manager, you will be responsible for building and maintaining positive relationships with Customers, generating new business for greater profit, identifying opportunities for business growth and resolving customer complaints.

Key Responsibilities

• Building and maintaining strong relationships with prospective and existing clients.
• Identify key staff in client companies to cultivate profitable relationships.
• Build and improve relationships with key suppliers and partners.
• Researching and pursuing new business opportunities.
• Identifying and understanding clients' needs and requirements and proposing suitable solutions to address them.
• Providing clients with comprehensive product/service consultations and guiding their decision-making process.
• Review company practices to ensure clients get maximum satisfaction from their purchases.
• Attending to and resolving client’s complaints and issues efficiently and in a timely manner.
• Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.
• Work with internal departments to ensure the company meets clients’ expectations.
• Oversee customer relationship management system.
• Upselling and cross-selling products/services to clients.
• Meeting sales/revenue targets.
• Promote high-quality sales, supply and customer supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors.

Requirements

• University Degree in Business Development, Marketing, or related field
• Master’s Degree from a recognized university will be an advantage
• Proven experience as a Client Relationship Manager.
• Minimum of 10 years of experience
• Ability to build and maintain strong client and business relationships.
• Knowledge of customer relationship management (CRM) practices
• Experience in sales or customer service is preferred.
• Problem-solving attitude
• Leadership and team management skills.
• Excellent verbal and written communication skills
• Excellent customer service and interpersonal skills
• Strong computer and presentation skills
• Strong organizational skills
• Ability to work well in a team environment.
• Ability to work in a fast-paced environment.
• Proficiency in Microsoft Office and CRM software.

Application Closing Date
17th April, 2024.

Method of Application
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the mail.