Concierge at Merat Hotel and Suites

Merat Hotel and Suites is located in the heart of Yola, Adamawa State. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are dedicated to perfecting the relaxation experience through continual innovation and the highest standards of hospitality. Merat Hotel and Suites prides itself on the commitment to the Golden Rule Philosophy, and strives to provide the best possible experience for both our guests and employees.

We are recruiting to fill the position below:

Job Title: Concierge

Location: Yola, Adamawa
Employment Type: Full-time

Essential Job Responsibilities
The roles and responsibilities of the Concierge include but not limited to:

• Deliver a courteous and welcoming greeting to all guests arriving or departing the hotel, providing a smooth and friendly check in/check out service
• Providing assistance with luggage for all guests to/from rooms and vehicles
• Providing assistance with all aspects of travel for guests, assisting with bus and taxis reservations
• Develop strong and loyal relationships with repeat and new guests alike, anticipating their needs and delivering top class service
• Provide information, maps and directions as required
• Maintain all hotel brochure racks, orders and restock when necessary
• Knowledge of all emergency procedures and the ability to assist and/or respond accordingly
• Assist the front desk when needed
• Maintain in-room television channel listings
• Show guestrooms and suites as needed
• Oversee cleanliness of lobby and entrance areas

Knowledge and Experience
Ideal candidate will have:

• Secondary School Certificate or equivalent required
• The position requires a flex structure with ability to work days, evenings, weekends and holidays
• 1-3 years previous hotel/resort experience required or similar previous position
• Strong command of the English Language, both written and oral are required
• Someone with a bright, engaging and warm personality
• A desire to continually enhance guest experience and provide excellent service, actively promoting the hotel
• Highly motivated and ambitious, with a sense of pride in their work
• Desire to learn, develop and progress within the hotel
• Excellent commitment to service and teamwork
• Able to prioritize multiple requests
• Excellent time management skill
• Must be effective at listening to, understanding and clarifying concerns raised by employees and guests.

Application Closing Date
24th April, 2024.