Housekeeper at Merat Hotel and Suites

Merat Hotel and Suites is located in the heart of Yola, Adamawa State. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are dedicated to perfecting the relaxation experience through continual innovation and the highest standards of hospitality. Merat Hotel and Suites prides itself on the commitment to the Golden Rule Philosophy, and strives to provide the best possible experience for both our guests and employees.

We are recruiting to fill the position below:

Job Title: Housekeeper

Location: Yola, Adamawa
Employment Type: Full-time

Essential Job Responsibilities
The roles and responsibilities of the House Keeper include but not limited to:

• Be responsible for ensuring the highest level of cleanliness and maintenance of guest bedrooms.
• Be able toachieve assigned daily housekeeping tasks and schedules.
• Take initiative to add a personalized experience for guest
• Take ownership of guests’ privacy and belongings, while ensuring exceptional service
• Take charge of floral decoration for the entire hotel and ensure overall consistency of floral decorations across all departments.
• Ensure seamless running of your assigned section of our unique rooms
• Supervise your housekeeping team, including room attendants and house porters, checking to ensure all of our standards are met
• Ensure that the highest standards are maintained at all times
• Ensure that each of our unique rooms, finest linens and amenities are kept in exceptional condition
• Assist the wider housekeeping team where necessary to ensure efficiency and seamless service
• Tend to any housekeeping request.
• Ensure all clean dry toweling is folded to the set standards
• Report any malfunctioning equipment, maintenance requirements to technical services, breakages, soiled/damaged linen to the housekeeping supervisor/manager.
• Carry out any other cleaning duties or reasonable request specified by your supervisor.
• To maintain all equipment in good working order and to keep the working area clean/tidy at all times.
• Maintain high standards of personal hygiene and that the cleanliness of lockers, showers / toilets and changing rooms are maintained to the required standard of the Hotel.
• Clean all service areas when finishing your tasks
• Sweep, vacuum and mop all hallways and stairs in public areas when required
• Rubbish removal from areas cleaned, i.e. offices bins, concierge and reception bins
• Clean, disinfect and dust all surfaces of areas cleaned
• Clean carpets as required, either spot clean or shampoo
• To maintain all equipment in good working order and to keep the working area clean/tidy at all times
• To ensure cleaning signage is in place when carrying out any cleaning task to avoid accidents
• To hand all lost property to the Security Department as per internal procedures
• Know fire and bomb procedures and report anything or anyone suspicious to House Keeping Supervisor
• Report to Security anything which may be a Health and Safety hazard
• To assist in any way that may be necessary to ensure the efficiency and smooth running of theHousekeeping Department
• Contribute in maintaining an excellent level of service in conjunction with the minimum requirement of the Merat Hotel and Suites’ standards at all times.

Knowledge and Experience
Ideal candidate will have:

• Should possess at least a Diploma in Hospitality
• 1-3 years previous hotel/resort experience required or similar previous position
• Strong command of the English Language, both written and oral are required
• Excellent commitment to service and teamwork
• Warm and caring personality, previous housekeeping experience is an asset
• Ability to anticipate and focus attention on guests needs, being professional and welcoming
• Be a team player with good communication skills
• Ability to work in a high pressured, physically demanding environment
• Excellent attention to detail.

Application Closing Date
24th April, 2024.