Security Officer at Merat Hotel and Suites

Merat Hotel and Suites is located in the heart of Yola, Adamawa State. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are dedicated to perfecting the relaxation experience through continual innovation and the highest standards of hospitality. Merat Hotel and Suites prides itself on the commitment to the Golden Rule Philosophy, and strives to provide the best possible experience for both our guests and employees.

We are recruiting to fill the position below:

Job Title: Security Officer

Location: Yola, Adamawa
Employment Type: Full-time

Essential Job Responsibilities
The roles and responsibilities of the Security Officer include but not limited to:

• Inquiries and visitors arriving at the staff entrance are appropriately handled and those visitors adhere to the Visitors policy.
• Administrative duties are carried out according to The Merat Hotel and Suites’ standard. This includes maintaining accurate logs, records, and notebooks.
• The Police and other Government Agencies are assisted with inquiries and whilst on hotel premises.
• The CCTV system is actively monitored, checked to be working effectively, and maintained and fully compliant with the Data Protection Act regarding CCTV.
• Any items being removed from the Hotel are checked, pass-outs are processed correctly, with any discrepancies referred and/or any items withheld as deemed appropriate.
• A proactive presence is maintained by all Officers throughout the Hotel, particularly in public areas.
• Contribute to maintaining an excellent level of service in conjunction with the minimum requirement of Merat Hotel and Suites’ standards at all times. I
• In line with the targets, standards and instructions determined by the General Manager, hotel management and Security Supervisor, ensure security and safety across the facility, keep the related records and develop him/herself.
• Fully perform other duties assigned by the Security Supervisor and other seniors.
• Ensure the life and property safety of people is his/her area of duty.
• Greet guests, provide information and guidance to them and bid them farewell.
• Organize human and vehicle traffic and contribute to the communication between the facility and individuals.
• Keep watch and remain vigilant at all times during the day and night, gather information and submit it to the respective persons.
• Carry out initial response to important incidents such as fires, sabotages, injuries, and fights and report the incident to the respective persons.
• Be respectful, moderate and polite to managers, seniors and colleagues.
• Pass on all relevant information to the next security officer on shift.
• Inform the Security Supervisor of all developments and events that take place in his/her area of responsibility.
• Is familiar with the procedures to catch and detain criminals.
• Ensure that all devices and equipment such as walkie-talkies, detectors, telephones etc. are maintained well, clean, charged and operating.
• Take part in the Emergency Response Teams
• Pay attention to keeping logs and records in a proper and accurate manner and control the signatures.
• Monitor the entry and exit of furniture and equipment (inventory) that need to be removed from the facility for maintenance and repairs and file their records.
• Protect the hotel’s guests from any external factors that may cause inconvenience.
• Gather information and pass such information on to seniors rather than disclose information to third parties.
• When writing an incident report, ensure that the report includes information about the person(s) who committed the act, its location, time, how the incident developed and its consequences.
• Ensure that employees entering into and exiting from the facility use their ID cards, identify and report to his/her supervisor employees that do not use their ID card to enter or exit, and monitor the situation accordingly.
• Control the units around the facility and report any suspicious persons or vehicles to his/her supervisor.
• Use the communication tools (walkie-talkie, telephone) for their proper purpose while on duty.
• Fully comply with the rules concerning shift changes and ensure that no problems occur.
• Ensure the security around the areas where explosive and combustible agents for entertainment purposes will be used.

Knowledge and Experience
Ideal candidate will have:

• A Diploma or at least a Secondary School Certificate
• 1-3 years previous security experience required or similar previous position
• Strong command of the English Language, both written and oral are required
• Excellent commitment to service and teamwork
• Ability to anticipate and focus attention on guests needs, being professional and welcoming
• The ability to think on your feet to keep things running smoothly throughout the day
• Prior training in related field
• A sharp eye for details.

Application Closing Date
24th April, 2024.