ICT Associate at Merat Hotel and Suites

Merat Hotel and Suites is located in the heart of Yola, Adamawa State. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are dedicated to perfecting the relaxation experience through continual innovation and the highest standards of hospitality. Merat Hotel and Suites prides itself on the commitment to the Golden Rule Philosophy, and strives to provide the best possible experience for both our guests and employees.

We are recruiting to fill the position below:

Job Title: ICT Associate

Location: Yola, Adamawa
Employment Type: Full-time

Essential Job Responsibilities
The roles and responsibilities of the ICT Associate include but not limited to:

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintain computer systems and networks
• Responding ion timely manner to service issues and requests
• Providing technical support across the hotel (this may be in person or over the phone)
• Setting up accounts for new users and creating Wi-Fi codes for guests.
• Repairing and replacing equipment as necessary
• Testing new technology
• Lead on managing and updating the social media calendar and workflow documents.
• Assist in booking VIPs into each hotel and providing thorough briefs to the in-house teams ahead of these important stays.
• Assist in the day to day running of our communities on Instagram, Twitter, Facebook, Tik Tok, LinkedIn with the emphasis on Instagram. Reporting on follower growth across all channels, working with the General Manager on their wider analysis.
• Assist in the organisation and execution of the major social media campaigns.
• Assist in putting together summary presentations and reports and attend quarterly meetings where these documents will be presented, whilst hearing key updates from the other departments.
• Possibly training other staff

Knowledge and Experience
Ideal candidate will have:

• Bachelor's Degree in Computer Science, Information Technology, or related filed
• In depth knowledge of Microsoft Operating Systems, Microsoft or Cisco certification
• A minimum of five (5) years’ experience in Hospitality, Operations and IT Support roles
• Experience with these Hospitality related applications and or systems (PMS, POS, Key Card, PABX)
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, WAN/LAN domain controller, Active Directory, Firewall and VPN applications
• Must be flexible in working hours, including weekends, evenings and holidays
• Good understanding of current IT security and Data protection standards.

Application Closing Date
24th April, 2024.