Front Desk Officer at Merat Hotel and Suites

Merat Hotel and Suites is located in the heart of Yola, Adamawa State. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are dedicated to perfecting the relaxation experience through continual innovation and the highest standards of hospitality. Merat Hotel and Suites prides itself on the commitment to the Golden Rule Philosophy, and strives to provide the best possible experience for both our guests and employees.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Yola, Adamawa
Employment Type: Full-time

Essential Job Responsibilities
The roles and responsibilities of the Front Desk Officer include but not limited to:

• Welcoming and registering guest on arrival and perform guest check-in.
• Quote and be familiar with room types and rates for current and future dates
• Issuing keys, explaining methods of payment and handling guest inquiries and request in an efficient manner
• Take payment from guest
• Maintain the privacy of guest by ensuring that no details of the guests are disclosed
• Ensure all the guests has been assisted in a timely manner with their special requests and reservations
• Scan the passport of every guest on arrival and save the data correctly
• Ensure the Guest Service desk is manned, operationally prepared and stocked at all times
• Update all information given by the guest on the Registration Card on check-in into the system making sure all required information has been provided
• Maintain their cash float, take full responsibility for it, ensuring that it is balanced at all times
• Attend the daily handover briefing at the beginning of each shift
• Carry out cashiering duties like foreign currency exchange, paid-outs etc
• Logs and keeps the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance
• Perform any related duties and special projects as requested by the Front Desk Supervisor.

Knowledge and Experience
Ideal candidate will have:

• Bachelor’s Degree in Hospitality or equivalent
• The position requires a flex structure with ability to work days, evenings, weekends and holidays
• 1-3 years previous hotel/resort experience required or similar previous position
• Knowledge of basic Microsoft Office applications
• Requires knowledge of the ability to operate computer equipment
• Strong command of the English Language, both written and oral are required
• Excellent commitment to service and teamwork.

Application Closing Date
24th April, 2024.