Laundry Attendant at Merat Hotel and Suites

Merat Hotel and Suites is located in the heart of Yola, Adamawa State. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are dedicated to perfecting the relaxation experience through continual innovation and the highest standards of hospitality. Merat Hotel and Suites prides itself on the commitment to the Golden Rule Philosophy, and strives to provide the best possible experience for both our guests and employees

We are recruiting to fill the position below:

Job Title: Laundry Attendant

Location: Yola, Adamawa
Employment Type: Full-time

Essential Job Responsibilities
The roles and responsibilities of the Laundry Attendant include but not limited to:

• Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees
• Understand operation of washing machines and dryers.
• Load and unload washes according to standards.
• Wash and dry all dirty linens, towels, rags, etc.
• ort all hotel linen according to type, color, size, etc.
• Pre-treat all stained linen before washing.
• Clean dryer filter daily and maintain all equipment as trained.
• Operate iron as per standard and ensure that it is shut off at the end of day.
• Sweep and mop laundry floors, storing all linens off the floor.
• Fold and arrange clean towels and linens according to sizes
• Remove and sort dirty linens and towels from laundry carts.
• Keep laundry carts clean and free of debris
• Maintain clean work area.
• Sort clean laundry according to type and load carts.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/ standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Receive and sort dirty linen and trash as required.
• Complete the Laundry Control Log for all linen sent and received from subcontractor.
• Coordinate pick up of cleaned hotel linen from laundry service company.
• Inspect condition, charges and amount of cleaned hotel linen received from service company; resolve any discrepancies.
• Organize and stock all clean hotel linen in designated areas, shelves.
• Remove substandard hotel linens from circulating inventory.
• Report all shortages, damages, maintenance requests, problems and linen availability to manager.
• Maintain close liaison with laundry service company to ensure the service provided meets the hotel's standards.
• Monitor and maintain the clean and orderly condition of the linen room; ensure security of all hotel property.
• Monitor and maintain designated supply levels.
• Handle complaints by following the six step procedures, ensuring guest satisfaction.
• Promote positive relations with guests and employees.
• Turn over any lost and found items from guest rooms to Supervisor or designated person.
• Complete inventory of hotel linens as assigned.
• Assist Laundry in sorting and documenting dirty hotel linens.
• Ensure overall guest satisfaction.

Knowledge and Experience
Ideal candidate will have:

• Secondary / High School Education required
• 1-3 years previous hotel/resort experience required or similar previous position
• Strong command of the English Language, both written and oral are required
• Excellent commitment to service and teamwork
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Previous guest relation training
• Maintain regular attendance in compliance with Merat Hotel and Suites’ Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Merat Hotel and Suites’ Standards and regulations to encourage safe and efficient hotel operations

Application Closing Date
24th April, 2024.