Waiter at Merat Hotel and Suites

Merat Hotel and Suites is located in the heart of Yola, Adamawa State. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are dedicated to perfecting the relaxation experience through continual innovation and the highest standards of hospitality. Merat Hotel and Suites prides itself on the commitment to the Golden Rule Philosophy, and strives to provide the best possible experience for both our guests and employees.

We are recruiting to fill the position below:

Job Title: Waiter

Location: Yola, Adamawa
Employment Type: Full-time

Essential Job Responsibilities
The roles and responsibilities of the Waiter/Waitress include but not limited to:

• Provides a friendly and personalized welcome for guests
• Offers attentive service and adapts to any constraints guests may have.
• Heeds any remarks made by guests and ensures follow-up
• Establishes good relations with guests, offering advice and fostering customer loyalty
• Promotes the Food & Beverage offer
• Is attentive to guests' requests and respects them
• Helps gain customer loyalty through the high standard of service
• May be asked to receive deliveries and check food items
• Completes the following tasks: prepares the point of sale and preparation areas, welcomes guests and provides waiter service, cleans and tidies the dining room and preparation areas after closing
• Before every worksheet, finds out about dish composition and any shortages
• Organizes his/her work to suit fluctuations in numbers, events and guests
• Ensures the equipment used remains in good condition
• Communicates and works in close and constant cooperation with the kitchen to ensure an excellent standard ofIncreases the average amount billed
• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulation
• Respects the instructions and safety guidelines for the equipment (s) he uses
• Applies the hotel's security regulations (in case of fire etc.)
• Applies the regulations on the sale of alcoholic beverages.

Knowledge and Experience
Ideal candidate will have:

• Candidates should possess OND / HND / Bachelor's Degrees in Hotel Management or in any other related field with 2 - 3 years relevant work experience as a waiter / waitress in a hotel or restaurant
• Must be flexible in working hours, including weekends, evenings and public holidays
• Certifications or Vocational Trainings in Restaurant Management, Food and Beverage or in any other related course
• Good memory and ability to communicate in English Language
• Attention to detail and hygiene
• Ability to work in a highly pressured environment
• Good interpersonal skills and self-confidence
• Good service, sales and negotiation skills
• Ensuring that licensing laws, health and safety legislation is adhered to.
• Having a detailed understanding of the food menu and drinks programmes.
• Ability to work as part of a team.

Application Closing Date
24th April, 2024.