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Customer Service Representative at EMGE Resources Limited

Posted on Fri 12th Apr, 2024 - hotnigerianjobs.com --- (0 comments)


EMGEE Resources Limited is a Logistics Focused Company. Our goal is to utilize decades of real world expertise to focus on closing the electricity and logistics gaps in Sub-Saharan Africa beginning with Nigeria. We are positioning ourselves to serve as a conduit for Sub-Saharan Africa to access solutions which include products, technology, and last mile logistics to enable the region better serve its communities.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Abuja
Employment Type: Full-time

Job Description

  • We are hiring a customer service representative to manage customer queries and complaints.
  • You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
  • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • Mass Communication, Sociology, Computer Science and other related field can apply.
  • Proven experience in CSR
  • Should preferably reside in Abuja
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

Application Closing Date
29th April, 2024.

Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the position as the subject of the email.


  

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