Client Account Specialist at the Advertisers

The Advertisers is a dynamic business-driven HR arm specializing in providing tailored staffing solutions for startups and other companies in need of trusted employees. With a focus on understanding the unique needs and culture of each client, The Advertisers leverages its expertise to recruit top-tier talent that aligns seamlessly with the company's goal and values.

We are recruiting to fill the position below:

Job Title: Client Account Specialist

Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

• Negotiate and agree SLAs and provide input into underpinning contracts.
• Prepare and present monthly statistics around SLA performance for both external and internal comsumption.
• Co-ordinate and compile timely ashboards and reports to a high professional standard.
• Attend service reviews with clients' team where neccessary, ensure all services actions are pursued and the client is kept fully informed of their status.
• Understand your clients, their business and the services the company you respresent provide.
• Perform stakeholder & client relationship management.
• Carry out regular service reviews with both internal and, where relevant external customers.
• Ensure client roadmaps and requirements are understood and effectively communicated back into the business for further service improvement.
• Reslove issues in a timely fashion and understand when to escalate both at a hierarchal and functional level.
• Participate in major incident resolution and post incident reviews and activities where pertinent to your client's services.
• Develop a detailed understanding of your client's products and services and how customers deploy these in their infrastructure to undertand the customer experience.
• Use a matrix management approach to progress outstanding issues/get resolutions.
• Become a trusted contact for your client base.
• Keep excellent records of client's interactions, process cutomer accounts and file documents.
• Monitor and ensure units 100% compliance and implementation of SLAs.
• Assist Sales Team in business acquisitions, planning, retention, and management.
• Assist in the development of proposals, bidding and tender documents.
• Participate n business meetings and presentations.
• Geberate revenue from cross selling, expansion, and business retention.
• Ensure a complete endorsed SLA from Sales Specialist.
• Reduce customer's churn.
• Plan & Execute survey on clients.
• Timely feedback to clients' compliants as at when due.
• Other duties/tasks that may be assigned.

Requirements / Skills

• HND / B.Sc. in any discipline.
• Minimum of 4 years experience.
• Having a professional certification will be an added advantage.
• Must have a vast knowledge of Lagos State and its environment.
• Proven work experience as a Senior Customer Service Representative.
• Excellent knowledge of MS Office.

Application Closing Date
19th May, 2024.