Operations Manager at a Luxury Fashion Brand - HR-Aid Consults

HR-Aid Consults - Our client, a luxury fashion brand in Lagos, is recruiting suitably qualified candidates to fill the position below:

Job Title: Operations Manager

Location: Victoria Island, Lagos
Employment Type: Full-time / On-site

Responsibilities

• Provide leadership and direction to the Sales Team, Operations Manager, Buying Team, to ensure smooth day-to-day operations.
• Establish and enforce operational policies, procedures, and standards to uphold the brand's image and meet customer expectations for service excellence.
• Conduct regular audits and assessments of operational processes, identifying areas for improvement and implementing solutions to enhance efficiency and productivity.
• Oversee inventory management processes, including receiving, stock replenishment, and cycle counts, to maintain accurate inventory levels and minimize stockouts and overstock situations.
• Ensure compliance with inventory control protocols, including proper handling of merchandise, adherence to storage guidelines, and timely execution of inventory adjustments.
• Inventory audit MUST be done every Monday and a report on the Inventory must be sent at the end of each Inventory activity every Monday.
• Lead by example in delivering exceptional customer service, actively engaging with customers to address inquiries, resolve issues, and exceed their expectations at every touchpoint.
• Develop and implement customer service training programs for store associates, emphasizing the importance of product knowledge, interpersonal skills, and problem- solving abilities.
• Monitor customer feedback and satisfaction metrics, identifying trends and areas for improvement, and implementing initiatives to enhance the overall shopping experience.
• Respond to clients' requests at least 15 minutes upon receipt of messages.
• Collaborate with the Stylist Team to ensure that the store layout reflect the brand's aesthetic vision and showcase merchandise in an aspirational and visually appealing manner.
• Oversee the execution of visual merchandising standards, product presentations, and in- store promotions, to drive customer engagement and sales conversion.
• Conduct regular store walkthroughs and visual inspections, providing feedback and guidance to ensure consistency and excellence in store.
• Ensure compliance with health and safety regulations and company policies, conducting regular inspections and audits to identify and mitigate potential risks or hazards.
• Collaborate with the Facility Manager to address maintenance issues and facility upgrades to create a safe and inviting environment for customers and employees.
• Provide performance feedback to team members, recognizing achievements and addressing areas for development to support their professional growth and career advancement.
• Foster open communication and collaboration across departments, promoting cross- functional teamwork and alignment on operational priorities and initiatives.
• Provide reports as required.

Requirements

• Bachelor's Degree in relevant field
• 3 years relevant experience in similar role, in Retail and Fashion
• Outgoing and engaging personality
• Ability to plan and prioritize workload
• Strong written and verbal communication skills
• Ability to multitask
• Proactiveness
• Excellent knowledge of Microsoft package.

Salary

• N150,000 monthly.

Application Closing Date
22nd April, 2024.