Card Transactions Monitoring & Support Specialist at PalmPay Limited

PalmPay is a pan-African Fintech company currently operating in Nigeria, Ghana, Kenya, Uganda, and Tanzania and expanding to other markets this year. We are reinventing the payment experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

We are recruiting to fill the position below:

Job Title: Card Transactions Monitoring & Support Specialist

Location: Ikeja, GRA - Lagos
Job type: Full Time

Job Responsibilities

• Responsible for monitoring the availability, stability, reliability, and operation of card payment systems by supporting, and optimizing production systems and services
• Take overall responsibility for the investigation and resolution of system downtime affecting the channels and card payment applications
• Provide technical support in identifying, investigating, and resolving transaction-related issues
• Proactive monitoring of processes and transactions leading to the identification of potential glitches
• Responsible for data analysis and problem analysis of payment channels with the use of applications such as cloud base monitoring tools, Grafana, Postman
• Escalate unresolved incidents to Operations, IT, external partners, and aggregators to ensure prompt resolution.
• Ability to analyze and interpret application logs and resolve identified issues
• Taking up technical engagement with switching partner – Interswitch for prompt resolution of issues.

Job Requirements

• Minimum of a Bachelor’s degree in Computer Science, Engineering or any related field, or its equivalent
• At least three (3) years of related experience required.
• Good knowledge of payment system integration
• Advanced proficiency in problem-solving, ability to investigate and address financial (cards) transactions related issues
• Demonstrated knowledge of different card transaction processing systems
• Experienced in supporting and managing financial (cards) transactions processing system
• Advanced knowledge of card payment systems and a good understanding of card transaction process flow.
• Strong work ethic and service mentality with the ability to manage multiple tasks.
• Intermediate knowledge of ISO 8583 messaging
• Excellent knowledge of Spreadsheet packages. Preferably Microsoft Excel

Application Closing Date
Not Specified