CIC Agent at International Breweries

International Breweries Plc - Our Dream is to bring people together for a better world. Beer, the original social network, has been bringing people together for thousands of years. We are committed to building great brands that stand the test of time and to brewing the best beers using the finest natural ingredients.

Our diverse portfolio of well over 400 beer brands includes global brands Budweiser, Corona and Stella Artois; multi-country brands Beck’s, Castle, Castle Lite, Hoegaarden, and Leffe; and local champions such as Aguila, Bud Light, Jupiler, Klinskoye, Modelo Especial, Quilmes, Skol, and Victoria.

We are recruiting to fill the position below:

Job Title: CIC Agent

Location: Lagos
Job Type: Full-time

Description 

• The key purpose of the role is to maximize sales by taking orders via telephone and or digital channels while providing a link between customers and company.

Key Outputs and Responsibilities
KPIs:

• Volume KPIs (Beer, Focused brand, Malt), CIC Productivity KPIs (Plan Adherence, Contactability, Effectiveness, Coverage, Zero Purchase customers).

Take Orders & Promote Products:

• Record Orders.
• Promote Products in support of the district promotions plan.
• Influence Specific district-based volume target.

Handles Customers Queries & Complaints:

• Process Customers Complaints.
• Minimize full beer returns.
• Adhere to Beer Quality standards and procedures.
• Manage Internal customer processes.

Work In Teams:

• Contribute to Teams and Self development.
• Communicate effectively in the workplace.

Profile
Education:

• Minimum of Bachelor's Degree in Business related field.
• Related Certification is an additional advantage.

Experience:

• Two or more years in a similar role.

Key Attributes and Competencies:

• Creativity and innovation.
• Verbal ability.
• Good interpersonal skills.
• High level of energy.
• Good Excel Skills & Experience using Digital Applications.
• Speaks English and other local dialect.
• Sales Capability.
• Clear Communication.
• Multilingual.
• Salesforce and SAP proficiency.
• Excel, PPT, and Word proficiency.
• Problem-Solving/Analytical Thinking.
• Adaptability, Process Adherent, Spirited.
• Fast Paced, High Pressure, Multiple Stakeholders Management.

Application Closing Date
Not Specified