Operations Command Center (OCC) Engineer - Lead at Fosad Consulting Limited

Fosad Consulting, LLC. is a professional services firm established to provide quality consulting services to desiring clients, whose primary objective is to focus their management and technical resources on their core competence.

We are recruiting to fill the position below:

Job Title: Operations Command Center (OCC) Engineer - Lead

Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Lead, mentor, and motivate the Operations Command Center support team
• Provide 1st level support for Switching platform & Core authorization applications
• Oversee and manage 24x7 shifts
• Incident management as per our policies
• Keeping stakeholders updated through various channels
• Handling Financial file processing related failures
• Excellent Analytical, troubleshooting & vendor co-ordination skills
• Understanding of Incident management & Change control life cycle
• Excellent capability to learn & adapt to changes.
• Provide support to projects team for change monitoring.
• Card payment technology end to end knowledge
• Hands on knowledge on automation tools like Control-M, RPA, Python
• Software Monitoring - Monitoring of Switch Application and its modules
• Transaction level monitoring using alerts & dashboards of monitoring tool.
• Query handling from various internal / externals teams, clients, schemes etc. like Customer Support teams, Merchant Support, Solution Design, PMs, Business teams, Internal Operations teams, external service providers like Visa, Mastercard etc.
• Understanding of financial files and its business impact
• Keep the Production and DR systems in sync using replication tools.
• Understand Cloud technologies
• Understand Service / Disaster recovery process
• Certificate inventory management

Qualification

• Bachelor’s Degree (preferably in IT)

Experience:

• Experience of leading a small technical team.
• Hands-on technical experience.
• 4+ years of IT experience.
• Strong Knowledge of the Payment industry.
• UNIX / Windows / SQL DB / Oracle DB working knowledge.
• AWS, OCI, Azure knowledge.
• Monitoring tools operational knowledge.
• Familiarity with supporting applications.
• ITIL process familiarity.
• Automation skills using any automation tools / scripts.

Behavioural Competencies:

• Strong customer-facing skills. Strong ability to interact with internal & external customers effectively using various communication channels.
• Self-motivation and ability to take responsibility.
• Able to demonstrate initiative and a proactive approach to daily tasks.
• Good communication skill sets.
• Capable of handling stressful situations.
• Team Player.
• Handling of High-pressure environment.
• Willingness to work on 12-hour shift / night shifts / weekends / public holidays (24 / 7 shifts).

Application Closing Date
25th April, 2024.