Channel Operations Specialist at PalmPay Limited

PalmPay is a pan-African Fintech company currently operating in Nigeria, Ghana, Kenya, Uganda, and Tanzania and expanding to other markets this year. We are reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

We are recruiting to fill the position below:

Job Title: Channel Operations Specialist

Location: Lagos
Job Type: Full-time

Job Responsibilities

• Responsible for the availability, stability, reliability, and operation of payment systems by monitoring, supporting, and optimizing production systems and services.
• Take overall responsibility for investigating and resolving system downtime affecting the channels and payment applications.
• Provide technical support in identifying, investigating, and resolving transaction-related issues.
• Proactive monitoring of processes and transactions across different payments leading to the identification of potential glitches.
• Ensure payment channels have a stable connection with the payment service providers and provide quick responses to any channel-related issue.
• Work closely with the Operations team to suggest and recommend new initiatives that could Improve customers’ experience with the usage of our mobile application and payment system.
• Track issues and work with component teams for timely resolution of downtimes on any of the payments.
• Analyze and interpret application logs and traces in other to identify failures and resolve the identified issues.
• Taking up technical engagement with payment service providers.

Qualifications

• A minimum of a Bachelor’s Degree in Computer Science, Engineering, or any related field, or equivalent experience is required.
• At least three (3) years of related experience are required.
• Advanced knowledge of different payment systems, especially Biller (VAS) transactions, and funds transfer systems.
• Good understanding of local transfers (Interbank/Intrabank) and VAS transaction process flow.
• Good knowledge of payment system integration.
• Advanced proficiency in problem-solving, ability to investigate and address application issues.
• Technically skilled to manage and support digital payment solutions and banking applications.
• An added advantage is the effective use of database querying languages and tools to develop queries/reports and analyze business process data.
• Experienced in managing and supporting payment (fund transfers and VAS) transaction processing systems.

Application Closing Date
Not Specified.