Pension & Staff Insurance Administration Officer at Economic Community of West African States (ECOWAS)

The Economic Community of West African States (ECOWAS) is a regional group of fifteen West African countries. Founded on 28 May 1975, with the signing of the Treaty of Lagos, its mission is to promote economic integration across the region.

We are recruiting to fill the position below:

Job Title: Pension & Staff Insurance Administration Officer

Job Code: 20003308
Location: Abuja
Institution: ECOWAS Commission
Grade: P3/P4
Status: Permanent
Agency: Water Resources Management Centre
Department: Internal Services
Directorate: Human Resources
Division: Salary Policy & Pension Administration
Line Supervisor: Principal Officer, Salary Policy & Pension Administration
Supervising: Pension Administration Officer

Role Overview

• Under the supervision of the Principal Officer, Salary Policy & Pension Administration, the incumbent shall ensure the accuracy of staff pension records, update and ensure that staff insurance policies, processes, and procedures are fully complied with in line with staff regulations and international best practices.
• He/She shall also analyze the claims system and process that supports the functions for Group Life / Accident and Travel insurance.

Role and Responsibilities

• Handle pension and insurance inquiries and complaints to ensure quick, equitable, courteous resolution.
• Check the accuracy of active staff pension contributions and ensure their timely remittance to the ECOWAS Staff Joint Pension Fund (ESJPF).
• Check the accuracy of retired and ex-staff pensions and liaise with the Pension Desk to ensure timely payment of their dues.
• Prepare submissions for the payments to the supervisor.
• Generate reports from the system (SAP/HCM) and prepare monthly update and submission of ECOWAS Commission and Agencies’ insurance list.
• Follow-up Staff Insurance enrollment and exit processes and payments.
• Compute retired and ex-staff pensions including timely payment of their dues.
• Assist staff in resolving problems and questions regarding pensions and insurance.
• Secure needed medical documentation required or requested by third-party insurance.
• Collaborate with the Administrative Directorate on unpaid claims till claims are paid or only self-pay balance remains.
• Review applications for insurance coverage, reports from loss control consultants, and other information to determine if applications for insurance are acceptable risks.
• Utilize knowledge of automated systems to develop information for new or renewal policies.
• Review and processes requests for cancellation, endorsement, etc;
• Review policies for renewal consideration.
• Ensure the maintenance of enrollment and claims records for all insurance and pension plans.
• Maintain accurate and up-to-date records for pension and insurance programs.
• Generate reports and analytics related to pension and insurance participation.
• Provides professional assistance in handling staff insurance claims.
• Follows up the process of reclaiming premiums.
• Follows up settlement of premium payments.
• Ensure compliance with relevant pension and insurance regulations.
• Keep abreast of changes in legislation and adjust policies and procedures accordingly.
• Studies and submits his/her recommendations about new insurance coverage.
• Keeps insurance-related documents safe in soft and hard copies.
• Communicate with employees regarding pension and insurance-related matters.
• Maintain confidentiality of all information.
• Performs other duties as assigned by the supervisor.

Academic Qualifications and Experience

• Bachelor's Degree in Management, Insurance, Social Sciences, or in a similar field from a recognized University.
• 5 years of relevant experience in a private/public sector or international organizations.
• Knowledge of HR Management best practices.
• In-depth Practical knowledge of Pension and Insurance Management.
• Knowledge of the Pension and Insurance Act.
• Knowledge of human resources management operations including compensation and benefits salary policy, pension administration, insurance, employee terms and conditions of employment, monitoring, analytics, and reporting.
• Knowledge of Staff Regulations, directives, and policies of relevance to the execution of duties associated with the position.
• Knowledge of the insurance industry, particularly the area they work in, such as fire, life, accident insurance, etc;
• Knowledge of the Community’s insurance policies, including what each policy covers.
• Understanding and Knowledge of relevant laws such as the Privacy Act and the Human Rights Act.
• Knowledge of database creation and management, and use of specialized computer systems and programs for operationalizing a variety of HR business processes and reports.
• Practical Knowledge of ERPs such as SAP will be an added advantage.

Age Limit:

• Be below 50 years old. This provision does not apply to internal candidates.

ECOWAS Key Competencies:

• Ability to persuade/influence others to consider a certain point of view, adopt a new idea or implement new methods and practices.
• Ability to lead a team of trainees/junior staff and instill a spirit of teamwork to engage employees and achieve a well-defined set of activities.
• Ability to respect chain of command in an appropriate manner.
• Ability to resolve challenges that occur with minimal direction and/or to recommend and explain solutions or alternatives for approval.
• Ability to utilize the Code of Ethics to manage self, others, information, and resources.
• Ability to mentor others and create feedback loops with supervisors, colleagues, and the subordinates to build strong working relationships and improve performance.
• Contribute to maintaining organizational unit’s performance goals and standards.
• Interpersonal skills with ability to keep a client informed of progress or setbacks in projects of relevance to timeline, quality, and quantity.
• Ability to proactively interact with clients and build strong trusting relationships based on mutual respect and regular discussions.
• Ability to establish and sustain professional credibility with clients/stakeholders in a manner that anticipates their need, mitigates issues and that carefully balances professional obligations with the need to be sensitive and responsive to their needs.
• Ability to counsel, advise, consult, and guide others on matters pertaining to assigned client service responsibilities and established client service standards.
• Demonstrate respect for cultural differences, fairness, and ability to relate well with people from varied backgrounds, nationality, gender, ethnicity, race and religion.
• Understanding of diverse cultural views especially within West Africa, with sensitivity to group differences; ability to challenge bias and to practice tolerance and empathy.
• Ability to listen actively, consider people’s concerns and apply judgement, tact, and diplomacy.
• Ability to work in a diverse and inclusive interactive environment that benefits from diverse strengths.
• Ability and responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Ability to encourage, empower, and advocate for people in an unbiased and transparent manner.
• Knowledge of ECOWAS institutions, sectors, programmes and policies.
• Knowledge of ECOWAS internal operational requirements of programs, projects, services, and systems required to achieve work assignments and meet performance goals.
• Knowledge of rules and procedures of ECOWAS-associated assigned responsibilities and ability to explain these clearly to others.
• Knowledge of the ECOWAS culture, structures and performance issues and priorities impacting assigned responsibilities.
• Knowledge of member states development trends, indicators, challenges, and opportunities as it relates to project/program assigned to own position.
• Ability to study data/information from a variety of sources, identify anomalies, trends and issues, present findings, and make recommendations.
• Ability to break down problems or processes into key parts to identify and solve gaps in service, quality assurance, compliance, and performance targets.
• Knowledge of and ability to apply techniques to generate creative ideas and new approaches to meeting goals.
• Ability to use evidence and research to inform policies and programs and identify relevant and appropriate sources of information, including stakeholders, regional institutions and/or internal committees.
• Demonstrate operational computer proficiency using appropriate tools.
• Ability to make sound use of graphics and tables to effectively present numerical data to write semi-complex technical reports/proposals and edit/check templates, letters, etc.
• Ability to convey information clearly and concisely in a succinct and organized manner through both writing and verbal means.
• Exhibit interpersonal skills, make presentations, express opinions, and debate ideas with others in a constructive manner.
• Proficiency in information communication technologies (ICT).
• Fluency in oral and written expressions in one of the ECOWAS official languages of the Community (English, French & Portuguese). Knowledge of an additional one will be an added advantage.
• Ability to develop, implement an individual action plan for achieving specific work goals.
• Identify, organize, and monitor tasks throughout to facilitate execution.
• Ability to contribute and/or lead on projects as per accepted project management standards and techniques, to co-ordinate contributions by others to set and meet deadlines.
• Ability to organize work, set priorities, and work within timelines, giving attention to details, stakeholders, indicators, and risks.
• Ability to identify, collect and assess indicators to monitor performance and to take proactive remedial action as required.

Annual Salary

• UA49,106.81 / USD77,480.72 - UA56,591.37 / USD89,289.87.

Application Closing Date
15th May 2024.

Method of Application
Interested and qualified candidates should send their correctly filled Application Form, Curriculum Vitae (CV) and a Motivation Letter to: [email protected] using the Job Title as the subject of the mail.

Click here to download the application form (Docx.)

Note

• Female applications are encouraged.
• Only shortlisted candidates will be contacted
• Applications initially submitted with only the CV remain acceptable.
• ECOWAS does not charge a fee for recruitment and will not request for your account details.