Senior Quality Framework Manager at Save the Children International

Save the Children is the leading independent organization for children in need, with programs in over 120 countries. We save children’s lives, fight for their rights and help them fulfil their potential. Save the Children is working in Nigeria because one in five children in Nigeria dies before their fifth birthday. About 40% of children miss out on school and have to work to survive while nearly 2 million children have lost one or both parents to an AIDS-related disease.

We are recruiting to fill the position below:

Job Title: Senior Quality Framework Manager

Location: London-UK / Remote or any existing Save the Children International Regional or Country office Worldwide
Employment Type: Full-time

Role Purpose

• A key mandate of the International Programme Operations Continuous Improvement team is to identify, design, and embed operational improvement initiatives that support Country Offices (COs) to deliver high quality programmes for children. This includes responsibility for Save the Children International’s (SCI’s) Quality Framework (QF), which contains all of SCI’s Policies, Procedures, Mandatory Tools and Supporting Guidance, which support all of SCI’s staff to deliver programmes for children with quality and compliance. Another key aspect of the QF is the CO Quality Standards and annual CO self-assessment process against these Standards, which is a vital component of SCI’s approach to managing quality and continuous improvement.
• SCI’s senior leadership has agreed to prioritise the Quality Framework over the next few years, to ensure it is fit for purpose and future proofed. Up to 16,000 staff members are required to follow the mandatory documents (SCI’s Policies, Procedures and Tools) contained in the QF. It is therefore crucial that these are high quality, comprehensive and easy to use documents which support staff to deliver programmes for children with quality and compliance (both SCI’s internal requirements and the Charity Commission’s requirements for compliance). The Save the Children Association (SCA) which incorporates SCI as well as all Save the Children’s Member Offices has also committed to developing an overarching accountability framework for the whole organisation over the next year, of which the QF will play a major role.
• The primary focus of this role will be to manage the Quality Framework through the coordination of focal points across all functions and areas of Save the Children’s work, to improve the content and usage of the Quality Framework, and ensure it supports all of SCI’s staff to deliver programmes with quality and compliance. This role will drive forward the simplification agenda by identifying areas of duplication and overlap in requirements, being solution orientated and propositional and supporting Functional Leads to deliver the changes. The role will improve data accessibility so as to enable data driven decision making and will also oversee the annual self-assessment process against the Quality Standards, ensuring this process supports quality management and continuous improvement in COs, and effectively informs the support provided to COs from ROs, and the Centre. They will also play a key role in supporting the Head of Quality Management to strengthen the organisational culture and build staff capacities in quality management and continuous improvement across the whole of SCI.

Experience and Skills

• Experience designing and implementing quality management and continuous improvement initiatives in a large and complex international NGO or organisation.
• Strong Project Management experience and organisational skills, including planning, implementing and tracking multiple project activities simultaneously.
• Experience with communication management and the effective design and use of different tools and platforms such as webpages, Teams Sites, SharePoint, Emails, Meetings, Presentations, Reporting and other Documents.
• Strong experience in knowledge management, and in particular document management approaches for organisations working across a large number of different countries.
• Strong experience in developing organisational policies and procedures to ensure these provide the right level of information for users whilst being simple and easy to use.
• Change Management expertise and an understanding of how change happens within complex matrix organisations
• Excellent coordination skills using a positive, flexible and collaborative approach; ability to work effectively with a broad range and large number of people across different functions with varying priorities, and ensure project outcomes are successfully achieved.
• Strong time management skills; Ability to plan ahead, anticipate requirements, problems and obstacles, juggle competing priorities successfully, and work effectively and calmly under pressure to tight deadlines.
• Strong communication skills, ability to engage with and prepare and present communications for a variety of stakeholders, at all levels and across different cultures, with confidence, credibility, discretion, tact and diplomacy.
• Strong interpersonal, written and oral communication skills, including the ability to listen well; fluent in English. Ability to communicate complicated messaging simply, and develop and manage productive relationships with a wide range of stakeholders.
• Strong problem solving skills; Ability to adopt a pro-active approach to problem solving.
• Thorough and trustworthy, takes pride in delivering high quality work and gives a high level of attention to detail
• Competent in the use of Microsoft Office including Word, Excel, PowerPoint and Outlook, as well as Teams and SharePoint sites.
• Commitment to the mission, vision and values of Save the Children.

Salary

• We can offer circa £52,000 per annum (If based in the UK) with an option of flexible working hours. If the role is based outside of the UK, National Terms & Conditions (including pay and benefits) will apply.

Application Closing Date
8th May, 2024.